I have not had a good experience using FTD and I will most likely no longer use them as a vendor. I had ordered a large bouquet with a balloon to be delivered for a family members 90th birthday. I received confirmation the flowers were delivered and, although dozens of people were at the delivery address for the birthday party, nobody ever saw or received the order. I have had difficulty communicating with this vendor, the website chat has not worked and I had to submit an email request for assistance. I submitted this 3 days ago and still have not received a follow up or confirmation of a replacement bouquet being sent. I'm extremely disappointed with my experience with FTD.