FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.03

3.0 Rating 1,124 Reviews

48 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered sympathy flowers. I picked out the Living Spirit Dish Garden. It was a variety of 3 or 4 plants arranged in a basket with a few blooms added and a bow. I knew that the plants might be different and the bow and the blooms might be different colors based on availability at the time. The arrangement was delivered in a timely manner but was so drab. Although the plants were healthy, there was no bow and there were no blooms which is what made the arrangement beautiful. I wish I knew which florist delivered it, so I could write a review for them specifically. Every arrangement at the funeral outshined the dull, mundane, colorless, dreary arrangement I paid nearly $90.00 for.”

FTD Flowers 2 star review on 10th March 2025

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Posted 9 months ago

“Ok arrangement but LATE. Delivery issues did not show for the day of delivery as promised/Paid for. Superviser promised a full refund plus free next day delivery. I thought that was amazing. The next day as they promised to deliver they did but never came through on the refund. Then I called to follow up and the said "I refused the refund!" Who would refuse a refund?? My friend did get the flowers but a day late after the event but the arrangement was very pretty. JJ”

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Posted 9 months ago

“Ordered florwers for Valentine’s Day and they arrived the next day, there were not flowers in the not just the plant. For $70usd you would expect better service and quality.”

FTD Flowers 2 star review on 16th February 2025

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Posted 10 months ago

“I ordered chocolate strawberries for my fiancée and they came in looking like a murder scene. Packaging could be done differently in order to prevent this.”

FTD Flowers 2 star review on 15th February 2025

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Posted 10 months ago

“Flowers displayed online vs what was delivered was VERY different in quality”

FTD Flowers 2 star review on 14th February 2025

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Posted 10 months ago

“Ordered the Fiesta Bouquet - Deluxe to be sent for an 80th Birthday. The arrangement was so LESS THAN the picture shown on FTD's website. VERY DISAPPOINTED with the arrangement as it was no where near "Deluxe". Always contact a local florist directly, as I have in the past with much success.”

FTD Flowers 2 star review on 10th February 2025

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Posted 10 months ago

“What our daughter-in-law received does not even slightly match a picture of what we ordered. Very disappointed . In addition, your application did not let us to upload pictures of what we ordered and what was received”

FTD Flowers 2 star review on 5th February 2025

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Posted 10 months ago

“I should have checked reviews before ordering from FTD. Wanted a particular Christmas arrangement sent to a friend who lives away. The flowers did arrive. However the vase was completely different, and the flowers were not "arranged". Look like a toddler had shoved them in a Mason jar. Terribly disappointed.”

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Posted 10 months ago

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Posted 10 months ago

“Ordered a Christmas bouquet with lots of roses and spent $110. Just a received a picture of the gift from the recipient. There were just 6 roses and I feel robbed. Never had a bad experience before. This year I am extremely disappointed.”

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Posted 11 months ago

“I ordered the Gingerbread House Mini Tree for two different households and they did not arrive as described. The tree was suppose arrive “in a tin pot with ornament's and battery operated lights.” I expected it to arrive as picture - it came in a plastic bucket with the ornaments in a bag and the lights not on the tree. So, not only did it not come in the tin pot that matches the decorations, as pictured, the recipient must supply the pot and self decorate the tree. This was a gift not a project. The best FTD was offer 50% refund, they were not responsive to my 100% dissatisfaction. I will not place another order as I now can’t trust that what I order will be delivered. The pictures show you what they publish on the website and what was delivered.”

FTD Flowers 2 star review on 13th December 2024

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Posted 1 year ago

“I requested POD signature 2 times. I did not receive the name of the signator. Will not use FTD further.”

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Posted 1 year ago

“Ordered birthday flowers a day early that were delivered at 5:09 pm. If this had been her place of employment, she would have gone home for the day. She thought I had forgotten her on a significant birthday. It shouldn't take 34 hours to deliver local flowers when this is what the business core function. I'm still waiting to verify that what was delivered was what was ordered. I don't have much confidence at this point in the entire transaction.”

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Posted 1 year ago

“I ordered flowers for two different funerals, two weeks apart. The first flowers weren't received until 2 days after the funeral and the ones we just sent for a funeral this morning never arrived. Just ridiculous! I won't use them again.”

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Posted 1 year ago

“I ordered flowers to be delivered to an in-law in Maryland whose father had just died, and FTD took 10 days to deliver them. I ordered them on a Friday and thought they’d be there on Monday, but Monday afternoon they called me and said delivery would be delayed by one day. Then they called me Tuesday and said the same thing. They also called me on Wednesday and Thursday. During that Thursday call, they promised to deliver the flowers on Friday and gave me a 20% credit on the order. On Friday, no call, and still no delivery. They eventually showed up on Monday. It was nice of them to give me a credit, and to call each day with an update, but 10 days is ridiculous and I’m a little miffed that they didn’t call me that Friday to let me know they were going to be unable to deliver them on that day, too. So, 2 stars. I won’t use them again.”

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Posted 1 year ago

“I ordered a flower arrangement and it was nothing like the photo. It looked like they just shoved the flowers in a vase. They offered a 17.00 credit to my card! They should have delivered a replacement or given a full refund. I will never use them again.”

FTD Flowers 2 star review on 21st September 2024

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Posted 1 year ago

“I ordered flowers for a sick friend, next day delivery. Received notification they could not fill until 5 days after the online order. That is totally unacceptable.”

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Posted 1 year ago

“Beautiful flowers but they delivered late TWICE. They got it wrong the first time so they redelivered it for me promising to get it on time and it’s an hour late so far and no word. Don’t expect them to follow your delivery notes.”

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Posted 1 year ago

“I would not order from them again ! Flowers they sent were not what I chose! They should contact you if the kids send the flowers you want😡😡😡”

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Posted 1 year ago

“Delivered a day late. Ordered with plenty of time and specifically picked the date as it was on the birthday.”

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Posted 1 year ago

FTD Flowers is rated 3.0 based on 1,124 reviews