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FTD Flowers Reviews

3.2 Rating 1,350 Reviews

51 %

of reviewers recommend FTD Flowers

Company Reviews

About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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800-736-3383

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FTD Flowers 1 star review on 21st May 2025

FTD Flowers 1 star review on 21st May 2025

FTD Flowers 1 star review on 17th May 2025

FTD Flowers 1 star review on 17th May 2025

FTD Flowers 1 star review on 15th May 2025

FTD Flowers 1 star review on 15th May 2025

FTD Flowers 1 star review on 14th May 2025

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers to be delivered to someone in NC, and received an email that they were delivered, but after speaking with the recipient they were not. I phoned FTD and was told that the one florist did not have the flowers and that another one would deliver a few days later and I would receive a 50% credit and a larger order. The recipient did receive the flowers via US mail which is not what I wanted or was told and the flowers did not look very fresh so I called again. Besides saying they were sorry, I did receive the credit, but I'm really disappointed in what and how they were received. I order through USAA and have not had this issue before.”

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Posted 9 months ago

“I ordered from Send flowers. I won't do it again. The bouquet looked like they lost have the flowers. I was very disappointed.”

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Posted 9 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 9 months ago

“Most of the flowers arrived dead.”

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Posted 9 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 9 months ago

“The flowers were old”

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Posted 9 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 9 months ago

“Usually I love FTD but the mini rose bush I got delivered for my uncle’s funeral looked like it was picked out of a weed bed. It was not shaped like the picture and it looked sparse. Very disappointed.”

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Posted 9 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 9 months ago

“The floral arrangement received was not what I ordered. The arrangement was about 1/2 the size of the one i ordered. The flowers themselves were very healthy and bright colors.”

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Posted 9 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 9 months ago

“A wrote a review in early May for a floral order which was delivered May 1, 2025. In the review I asked to be contacted concerning the poor quality of the tulip product that was delivered. No one has ever contacted me, so how good is that? In light of that, I think a 2 star rating is generous.”

Helpful Report

Posted 9 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 9 months ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $47,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RESORUS.COM, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

Helpful Report

Posted 9 months ago

“I ordered a Mother's Day bouquet on 5/9/25, two days before Mother's Day. I paid a total of $125.16 in order to get Saturday (weekend) delivery so that the flowers would be delivered to my mother on/before Mother's Day. However, the order was delivered on the following Monday, over two days late. I am dissatisfied, having paid extra for a Saturday delivery. Moreover, the flowers were not fresh. The petals fell of the roses as I was taking the bouquet out of the delivery box. I complained to FTD (via the chat function on their website) when I realized they were going to be delivering late (this was before the bouquet actually arrived) and their response was "We can offer you a 30% discount". At that time, I opted for the discount; they "refunded" $19.90 to my payment card (NOT 30% as they stated). Then, when the bouquet finally arrived, the flowers were not fresh; the petals immediately fell off the roses as I took the bouquet out of the box. I used the chat function on the FTD site to complain again about the lateness and now the freshness of the bouquet and their response was to refund me an additional 20% (NOTE: it took two complaints to get the total 30% discount, and as of this writing I do not yet see the discount / refund on my payment card so this is not over yet). I am very disappointed at the outcome. This has happened in a previous experience (recent year) with FTD but I decided to give them another chance. I will not be ordering anything from them ever again.”

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Posted 10 months ago

“Gorgeous Flowers arrived at our door for our 25th Anniversary! However 2days later some of the Flowers were already drooping and by day 4 a large portion of the flowers were done showing their Beauty! For $110 for a mixed flower arrangement, I was surprised, expecting them to last at least a week. Didn't even get the packet of solution to help them keep longer! The local grocery store flowers are much better at less than half the price!”

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Posted 1 year ago

“Ordered a deluxe Parisian stroll bouquet approx US$80 for my daughter’s birthday. The website was easy to use & this bouquet looked beautiful. The bouquet arrived the following day all she received a 12 white pink tipped roses & some foliage. The bunch of roses only was nothing like the bouquet I had selected online.”

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Posted 1 year ago

“I ordered sympathy flowers. I picked out the Living Spirit Dish Garden. It was a variety of 3 or 4 plants arranged in a basket with a few blooms added and a bow. I knew that the plants might be different and the bow and the blooms might be different colors based on availability at the time. The arrangement was delivered in a timely manner but was so drab. Although the plants were healthy, there was no bow and there were no blooms which is what made the arrangement beautiful. I wish I knew which florist delivered it, so I could write a review for them specifically. Every arrangement at the funeral outshined the dull, mundane, colorless, dreary arrangement I paid nearly $90.00 for.”

FTD Flowers 2 star review on 10th March 2025

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Posted 1 year ago

“Ok arrangement but LATE. Delivery issues did not show for the day of delivery as promised/Paid for. Superviser promised a full refund plus free next day delivery. I thought that was amazing. The next day as they promised to deliver they did but never came through on the refund. Then I called to follow up and the said "I refused the refund!" Who would refuse a refund?? My friend did get the flowers but a day late after the event but the arrangement was very pretty. JJ”

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Posted 1 year ago

“Ordered florwers for Valentine’s Day and they arrived the next day, there were not flowers in the not just the plant. For $70usd you would expect better service and quality.”

FTD Flowers 2 star review on 16th February 2025

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Posted 1 year ago

“I ordered chocolate strawberries for my fiancée and they came in looking like a murder scene. Packaging could be done differently in order to prevent this.”

FTD Flowers 2 star review on 15th February 2025

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Posted 1 year ago

“Flowers displayed online vs what was delivered was VERY different in quality”

FTD Flowers 2 star review on 14th February 2025

FTD Flowers 2 star review on 14th February 2025

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Posted 1 year ago

“Ordered the Fiesta Bouquet - Deluxe to be sent for an 80th Birthday. The arrangement was so LESS THAN the picture shown on FTD's website. VERY DISAPPOINTED with the arrangement as it was no where near "Deluxe". Always contact a local florist directly, as I have in the past with much success.”

FTD Flowers 2 star review on 10th February 2025

FTD Flowers 2 star review on 10th February 2025

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Posted 1 year ago

“What our daughter-in-law received does not even slightly match a picture of what we ordered. Very disappointed . In addition, your application did not let us to upload pictures of what we ordered and what was received”

FTD Flowers 2 star review on 5th February 2025

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Posted 1 year ago

“I should have checked reviews before ordering from FTD. Wanted a particular Christmas arrangement sent to a friend who lives away. The flowers did arrive. However the vase was completely different, and the flowers were not "arranged". Look like a toddler had shoved them in a Mason jar. Terribly disappointed.”

Helpful Report

Posted 1 year ago

“I should have checked reviews before ordering from FTD. Wanted a particular Christmas arrangement sent to a friend who lives away. The flowers did arrive. However the vase was completely different, and the flowers were not "arranged". Look like a toddler had shoved them in a Mason jar. Terribly disappointed.”

Helpful Report

Posted 1 year ago

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FTD Flowers is rated 3.2 based on 1,350 reviews