I ordered a Mother's Day bouquet on 5/9/25, two days before Mother's Day. I paid a total of $125.16 in order to get Saturday (weekend) delivery so that the flowers would be delivered to my mother on/before Mother's Day. However, the order was delivered on the following Monday, over two days late. I am dissatisfied, having paid extra for a Saturday delivery. Moreover, the flowers were not fresh. The petals fell of the roses as I was taking the bouquet out of the delivery box. I complained to FTD (via the chat function on their website) when I realized they were going to be delivering late (this was before the bouquet actually arrived) and their response was "We can offer you a 30% discount". At that time, I opted for the discount; they "refunded" $19.90 to my payment card (NOT 30% as they stated). Then, when the bouquet finally arrived, the flowers were not fresh; the petals immediately fell off the roses as I took the bouquet out of the box. I used the chat function on the FTD site to complain again about the lateness and now the freshness of the bouquet and their response was to refund me an additional 20% (NOTE: it took two complaints to get the total 30% discount, and as of this writing I do not yet see the discount / refund on my payment card so this is not over yet). I am very disappointed at the outcome. This has happened in a previous experience (recent year) with FTD but I decided to give them another chance. I will not be ordering anything from them ever again.