Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.20

“I ordered a deluxe set of flowers - flowers sent were not what was pictured. There were more blossoms than the basic but not what was promised for the deluxe.”

Helpful Report

Posted 4 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 4 months ago

“I sent my friend who was hospitalized unexpectedly flowers from FTD. Big mistake. The picture of what he was supposed to get was lovely and lush. What he actually got was sparse and very disappointing. I spent $90 and I might as well have thrown it away. I emailed my disappointment and they said they were refunding 25%, but the amount they said was actually 22.7%. Nothing will erase the embarrassment I feel.”

Helpful Report

Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

“My last order never arrived to my niece. She was going to display it next to her mother's urn, during her life memorial. My niece was heart broken. The other order from this florist was delivered to the wrong address.”

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Posted 5 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 5 months ago

“One of the stems of the 15 sunflowers was broken up at the flower when they arrived. We opened them up right away but they never really opened up fully. Certainly nothing like the photograph on their site of the gorgeous huge sunflowers. I also completed their survey and asked to be contacted but have heard nothing. Overall, a very disappointing experience”

Helpful Report

Posted 5 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 5 months ago

“Flowers got delivered at almost 9pm after no answers from FTD nor the florist. $20 for delivery? Joke.”

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Posted 5 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 5 months ago

“The order was shipped and delivered on time and professional. But the flowers themselves lasted maybe four days. Disappointed.”

Helpful Report

Posted 5 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 5 months ago

“Flowers died 3 days later!”

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Posted 5 months ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 5 months ago

“Flowers came one day late and were wilting. Probably wont order from you again.”

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Posted 5 months ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 5 months ago

“The message on the card said “no message”. I clearly selected “just because” as the reason so that would have been a better message to put on the card vs “no message” in writing”

Helpful Report

Posted 5 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 5 months ago

“First name, your program cannot autofill, that is pretty bad- the flowers were marginal,several stems were past prime, obviously the shop was anxious to unload them, overall all very disappointed- will not order again”

Helpful Report

Posted 5 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 5 months ago

“Technically flowers got delivered. However they looked nothing like the photo, half as many flowers. The expectation vs delivery were so disappointing. Giving 2 stars cause they gave me a 50% refund.. but never again!! So much for sending my mom a nice gift. Looked like someone just grabbed random flowers and put them in a vase”

Helpful Report

Posted 5 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 5 months ago

“I gave a 2 star rating because FTD failed to deliver the flowers on time. They were late even though the same day fee was refunded I feel like ftd should have done better and refunded the entire amount or upgraded the flowers.”

Helpful Report

Posted 5 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 5 months ago

“When delivered they were beautifull. Three days later, they were dying.”

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Posted 5 months ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 5 months ago

“The flowers were not sent from a local florist but instead were sent via UPS and stuffed in box. We sent sympathy flowers to my aunt who had just lost her husband and she had to then arrange the flowers herself. Just what a grieving widow wants to do. I also sent multiple emails about this that were ignored so here is my review that FTD wants me to leave”

Helpful Report

Posted 6 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 6 months ago

“I sent the keepsake box with plants for a friend who in the past 1 1/2 years has lost her brother, then a year later her sister, shortly after that her young adult son and just recently her mom. When it was delivered, she called to thank me, but stated it looked like it had just tipped over in the delivery car/truck. Plants and dirt had fallen out everywhere. When I contacted customer service, I was offered a 30% refund. I told them I didn't think that was fair and felt like she deserved a new arrangement, then I was offered a 50% refund. I was refunded only $35 which was not 50% Ramona”

Helpful Report

Posted 6 months ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 6 months ago

“FTD delivered different flowers than I ordered and they have ignored me since”

Helpful Report

Posted 6 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 6 months ago

“Don't know - flowers haven't been delivered yet”

Helpful Report

Posted 6 months ago

Thank you for bringing this to our attention. We do see that the order was delivered on the date requested. If there's anything else we can help you with, please don't hesitate to let us know.

Posted 6 months ago

“Service was prompt, but the arrangement was 100% green plants with no blooming flowers that were shown in the pictures when I made the order. Disappointing.”

Helpful Report

Posted 6 months ago

Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.

Posted 6 months ago

“Hello - In a nutshell, I was dissapointed with the floral spray that was delivered to my sister-in-law's wake. I paid for a PREMIUM spray and but what I got was standard, at best. The white roses were turning brown at their edges, only a few of the lilies were actually open, and there was room for a lot more flowers (too much green was showing). The floral shop that produced this spray should be embarrassed.”

Helpful Report

Posted 6 months ago

Thank you for allowing us to assist you with your order. Please let us know if there's anything else we can help you with.

Posted 6 months ago

“My order was for flowers and chocolates. The flowers were delivered to the wrong address and the chocolates did not come tall. Very disappointed.”

Helpful Report

Posted 6 months ago

Thank you for bringing this to our attention and for your feedback. A supervisor has reached out regarding your order. Please reach out to us at your earliest convenience if there's anything else we can help you with.

Posted 6 months ago

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