Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.16

“The flowers were delivered at 7pm. Her birthday was nearly over! I ordered them 1 week ago”

Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

“Undependable delivery. I was very disappointed in the time it took to get a delivery of flowers to my daughter. I had placed the order on Wednesday, 10/28/2025 at 11:23 a.m. By 3:00 p.m. the next day, the bouquet had not been delivered. When I called at 3:23 p.m., to express my dissatisfaction and said that if they were not delivered by 4:00 p.m. I wanted the order cancelled and a refund. It is amazing but 15 minutes later I received an email that the bouquet had been delivered. Why did it take so long? I could have delivered them personally in that time frame! If delivery had been on time and without aggravation, FTD would have received a 5 star review because the flowers were beautiful.”

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Posted 4 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 4 months ago

“Local florist delivered to wrong address”

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Posted 4 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 4 months ago

“I’m very disappointed. I ordered a beautiful birthday bouquet and upsized the arrangement (see below). What got delivered was a very seasonal fall bouquet with inexpensive flowers. Additionally, they delivered it after 9:00pm in a gated senior community. Technically she didn’t receive them on her birthday because she was fearful to open her door so late into the night. I’d like a credit for the difference in cost.”

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Posted 5 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 5 months ago

“Not worth the money. The flowers I sent my sister for my birthday were very disappointing, and came late in the day, after the scheduled window. I've bought better bouquets in the supermarket. After two days, they wilted and looked terrible. FTD did make good on a full refund, but only after I pointed out the policy on their website. That said, the customer service rep was policy and accommodating.”

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Posted 5 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 5 months ago

“Flowers were not fresh-looking and didn't last long. I paid for them to be in a vase and they came in the box. My daughter was not happy.”

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Posted 5 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 5 months ago

“I ordered the upgraded Apple Picking bouquet for my sister. The rose count falls way short as does the quality of the arranging and overall stem count. I definitely feel as though I was cheated out of the upgraded bouquet. Most occasions, I wouldn’t ask for a comparative photo as I would consider that to be in poor taste, but since it was my sister, I thought it okay to ask. Delivery was timely so I gave two stars.”

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Posted 6 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 6 months ago

“I ordered a deluxe set of flowers - flowers sent were not what was pictured. There were more blossoms than the basic but not what was promised for the deluxe.”

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Posted 6 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 6 months ago

“I sent my friend who was hospitalized unexpectedly flowers from FTD. Big mistake. The picture of what he was supposed to get was lovely and lush. What he actually got was sparse and very disappointing. I spent $90 and I might as well have thrown it away. I emailed my disappointment and they said they were refunding 25%, but the amount they said was actually 22.7%. Nothing will erase the embarrassment I feel.”

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Posted 6 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 6 months ago

“My last order never arrived to my niece. She was going to display it next to her mother's urn, during her life memorial. My niece was heart broken. The other order from this florist was delivered to the wrong address.”

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Posted 6 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 6 months ago

“One of the stems of the 15 sunflowers was broken up at the flower when they arrived. We opened them up right away but they never really opened up fully. Certainly nothing like the photograph on their site of the gorgeous huge sunflowers. I also completed their survey and asked to be contacted but have heard nothing. Overall, a very disappointing experience”

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Posted 6 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 6 months ago

“Flowers got delivered at almost 9pm after no answers from FTD nor the florist. $20 for delivery? Joke.”

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Posted 6 months ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 6 months ago

“The order was shipped and delivered on time and professional. But the flowers themselves lasted maybe four days. Disappointed.”

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Posted 6 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 6 months ago

“Flowers died 3 days later!”

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Posted 6 months ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 6 months ago

“Flowers came one day late and were wilting. Probably wont order from you again.”

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Posted 6 months ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 6 months ago

“The message on the card said “no message”. I clearly selected “just because” as the reason so that would have been a better message to put on the card vs “no message” in writing”

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Posted 6 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 6 months ago

“First name, your program cannot autofill, that is pretty bad- the flowers were marginal,several stems were past prime, obviously the shop was anxious to unload them, overall all very disappointed- will not order again”

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Posted 7 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 7 months ago

“Technically flowers got delivered. However they looked nothing like the photo, half as many flowers. The expectation vs delivery were so disappointing. Giving 2 stars cause they gave me a 50% refund.. but never again!! So much for sending my mom a nice gift. Looked like someone just grabbed random flowers and put them in a vase”

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Posted 7 months ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 7 months ago

“I gave a 2 star rating because FTD failed to deliver the flowers on time. They were late even though the same day fee was refunded I feel like ftd should have done better and refunded the entire amount or upgraded the flowers.”

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Posted 7 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 7 months ago

“When delivered they were beautifull. Three days later, they were dying.”

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Posted 7 months ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 7 months ago

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