FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.74

2.7 Rating 936 Reviews

41 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“on time, pre-delivery notice, nice product.”

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Posted 3 weeks ago

Thank you for your fantastic review, Daniel! We're delighted to hear that everything was on time and that you liked the product. Your satisfaction is our top priority!

Posted 3 weeks ago

“The flowers I sent to my dear friend met and maybe even exceeded my expectations!”

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Posted 3 weeks ago

Thank you so much for your wonderful review! We're thrilled to hear that the flowers met your expectations and brought joy to your dear friend. Your support means a lot to us!

Posted 3 weeks ago

“Mom loved her birthdya flowers”

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Posted 3 weeks ago

We appreciate you taking the time to post about your experience.

Posted 3 weeks ago

“Flowers were fresh healthy and beautiful . Will order from ftd!! The hydrangeas were loved .”

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Posted 3 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 3 weeks ago

“Great service”

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Posted 3 weeks ago

Thank you for taking the time to review your experience with our service.

Posted 3 weeks ago

“The flowers were beautiful. The recipient was well pleased with the arrangement. She especially enjoyed the sunflowers.”

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Posted 3 weeks ago

We appreciate you taking the time to post about your experience.

Posted 3 weeks ago

“Just ordered a bouquet of flowers that was a little pricey, but willing for my mom. It was on the Internet and advertised as a local floor shop in Florida in their hometown. Turns out after I entered the order online through the local florist. They delivered it to the wrong address on the wrong day. I called the 800 number which I should’ve known, and they said there was nothing they could do. It was evident that the customer service department was located overseas. I do not recommend FTD flowers. They are unwilling to make it right even for an additional cost. Their comment was not our problem terrible customer service and a terrible company that is now run by overseas company.”

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Posted 3 weeks ago

“Other to a the fact that they delivers a week earlier than I asked the flowers are beautiful Still not sure why they were delivered so early.”

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Posted 3 weeks ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 3 weeks ago

“The flowers sent were pretty and fragrant, but looked NOTHING like the ones in the picture !”

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Posted 3 weeks ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 3 weeks ago

“The order process was easy and simple however the florist delivered the flowers a day late.”

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Posted 3 weeks ago

Thank you for your feedback, Patrick! We’re pleased to know the ordering process was convenient for you. We sincerely apologize for the delay in delivery and understand how important timely delivery is. Your feedback helps us improve, and we hope to have the chance to serve you better in the future.

Posted 3 weeks ago

“Beautiful arrangement. They were delivered to my 93 year old mother who had just had surgery. The delivery person was so kind- they saw her sleeping on her couch and left them by the front door so she wouldn’t be disturbed.”

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Posted 3 weeks ago

Thank you so much for your wonderful review, Sandra! We're delighted to hear that the arrangement brought joy to your mother during her recovery. Our delivery team always strives to provide thoughtful service, and we appreciate your kind words!

Posted 3 weeks ago

“We ordered the Clear Skies Bouquet, Premium. What was received was NOT it.”

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Posted 3 weeks ago

“Flowers were not fresh-looking and didn't last long. I paid for them to be in a vase and they came in the box. My daughter was not happy.”

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Posted 3 weeks ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 3 weeks ago

“The birthday day cookie order was delivered within the timeframe promised. But, the cookies that I ordered for my friend was replaced without my knowledge. The recipient has a sweet tooth and didn't really mind.”

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Posted 3 weeks ago

Thank you for your review, Renee! We're glad to hear that your order was delivered on time and that your friend enjoyed the cookies, even with the substitution. We appreciate your understanding and look forward to serving you again!

Posted 3 weeks ago

“The plants were delivered on time and the recipient said they were beautiful.”

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Posted 3 weeks ago

Thank you for your lovely review! We're so pleased to hear that the plants were delivered on time and that the recipient found them beautiful. Your satisfaction is our top priority!

Posted 3 weeks ago

“The flowers delivered were not as described on the website. I paid extra to get the largest bouquet $145 and the arrangement was tiny. I included the two pictures. One of the actual arrangement and one of the arrangement described on their website”

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Posted 3 weeks ago

“I mean you can tell which of these reviews are fabricated and fake bc this service is absolutely AWFULLLLLLLLLL. This company is a scam. I'm giving it diligence even calling it a service bc I received the antithesis of that. Like what could possibly prompt me to leave a negative review about a FLOWER DELIVERY. A service thats supposed to bring happiness brought the opposite. Well lets start the obvious: after talking to them on the phone with three different people, three times today about my order, they STILL got it wrong. What was delivered was not even CLOSE as you see in the pictures. I mean how do you visually screw up a bouquet THAT bad even after we've spoken today 3 freaking times. I feel like they did it on purpose because they were sick of talking to me. Well, why were we talking you mention? Because I was trying to get a hold of the local florist/vendor they were "working with" due to an ancillary request which is something that would have to be accommodated by the vendor, not FTD. They have the most INSANE policy where they won't tell you the name of the vendor they are working with. They claim its a "privacy issue" which is a whole lot of bs. So I went and called EVERY florist in the area (a total of 14 of them) and not a single one of them had reference of my order. EVERY FLORIST i called was kind and accomodating and referenced how ridiculous that policy was. If i just did the right thing and worked with a local florist they would have helped. So FTD I have the company of 13 florists to disgaree with your so called policy. Which leads me to this. It's a policy because they clearly DO NOT work with local vendors and they so clearly have some warehouse or something with some nobody scrambling whatever flowers they have in stock together. Any sane company would just admit that but clearly that wasnt teh case today. Despicable. Give me a refund and I'll shut up.”

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Posted 4 weeks ago

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Posted 3 weeks ago

“My order wasn’t delivered but I got a confirmation email. I paid $35 for next day shipping so will never be buying from you again and will be telling everyone I know to never order here when it actually counts!!!”

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Posted 1 month ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 1 month ago

“I ordered flowers for my girlfriends birthday and they never delivered! They said wait until 8:00… who gets flowers at 8:00 at night. Waited until 8:30, called the company to speak to someone I couldn’t understand. They said they will deliver the next day. Do you know how stupid i feel not getting the flowers for the birthday?”

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Posted 1 month ago

A supervisor has reached out to you to discuss your experience and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“Flowers were to be delivered to a patient at a medical center. Received an e-mail that "due to no one being home delivery was unsuccessful." However, the hospital name, address & patient's room number, along with a telephone number were placed on the on-line request. I do not recommend anyone to use this company. Too many excuses for an expensive arrangement that never made it to its distination!”

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Posted 1 month ago

FTD Flowers is rated 2.7 based on 936 reviews