A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.
“The flowers are ok. Not quite as full as I would have expected with a step up. What I’m not happy with was the delivery issue. Upon receiving my email receipt when ordering online I noticed that the recipients last name was my last name. I found no way to notify FTD of the error. The flowers were for my mom in a retirement community. Luckily I was able to call where she lives and had to explain the issue. It’s a wonderful place and they went out of their way to make sure that the person who would expect the flowers upon arrival knew the name problem and got them to her.
The lady two times I have placed orders FTD flowers I have been unhappy. Makes me sad for such a longstanding company with a good reputation. I would hate to abandon my years of using FTD.”
A supervisor has reached out to you and left a voicemail and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
Thank you so much for your kind words, Linda! We're thrilled to hear that you found the arrangement beautiful and that you were pleased with your experience. Your satisfaction is what inspires us to keep creating!
Warm wishes,
Team FTD Flowers
“"Hi [First Name]," - oh, uh, hi - you mean me? I guess so because the request for a review came to my email. But... no notice of delivery, no acknowledgement by the recipient. Just a shot in the dark. So not a lot stars. At all.”
A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.
“The arrangement was beautiful, but disappointing in my delivery. It arruved slightly damaged by delivery style for the sensitive flowers included. Also, the flowers were not as fresh as I'm used to - roses, as well as other flowers were more than half opened, and therefore did not have the longevity I've come to expect.
I cannot include a photo since I discarded flowers yesterday”
A supervisor has reached out to you to discuss your experience, left a voicemail and they have sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help
Thank you so much for your wonderful review, Tammy! We're delighted to hear that the flowers were beautiful and fresh, and that they arrived right on time. Your satisfaction is our priority, and we look forward to serving you again in the future!
Warm wishes,
Team FTD Flowers
“Will never order from FTD again. Paid $100 for flowers and received something totally different. Never again. Look at what I ordered and see what I received no Lillie’s mostly funeral flowers. Never ever again and I’m going to post it on social media.”
A supervisor has contacted you regarding your experience. They have left both a voicemail and an email concerning the resolution. Please let us know if there is anything else we can assist you with.
“Flowers we're not to the quality and quantity that was shown in the photo when I purchased. I wanted same day delivery. After I placed the order I immediately recived a message that they could not do same day delivery. When the flowers were delivered two days later they were not delivered to the recipients apartment. They were left at the apartment office. This was a very disappointing experience.”
A supervisor has reached out to you and left a voicemail and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don’t hesitate to contact us—your needs are our priority.
“The $70 (+$20 delivery) I spent resulted in a scant number of stems, short cut in an ugly jam jar. While the recipient was kind enough to thank me, the offering was embarrassing, and we ended up having a god laugh. It was the only good thing to come out of it.”
A supervisor has reached out to you to discuss your experience, left a voicemail and they have sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help.
A supervisor has reached out to you regarding your experience. They have left a voicemail and sent an email regarding the resolution. Please contact us if there's anything else we can assist you with.
“The recipent of the flowers contacted his manager inquring about the flowers because he had no idea who sent them. It was a new baby gift, but the card had nothing to do with the baby or our company. Thank goodness he was aware that we send gifts to new parents. He and his wife did enjoy the flowers.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“Thank you for an eatly delivery so many time my delivery was last of the day or did not make iy at all. I know you farm out deliveries to locals (pun intended). Today you got it right. She loved her flowers and that makes me happy. We were on thin ice FTD and me after a very long relationship. You were down to your last try but you have bounced back, lets keep up the good work.”
Thank you so much for your thoughtful review, Robert! We're thrilled to hear that your delivery was timely and that she loved the flowers. Your loyalty means a lot to us, and we're committed to continuing to provide the service you deserve. Here’s to many more happy occasions together!
Warm wishes,
Team FTD Flowers
“Are you kidding. I placed my order a week in advance and it was never delivered. No one called to say there was a problem with the order. I called to see where my order was no reason why the flowers were not delivered no apologies now that we missed my aunts birthday they say the will arrive now3 days late. I cancelled the order.”
A supervisor has reached out to you to discuss your experience, and they have left a voicemail as well as sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don’t hesitate to contact us if you need any further assistance—we’re here to help.
“I was very disappointed with my recent order #60388278120, "Fresh Peony Bouquet," delivered in New York City 06/27/2025. The package was opened (with excitement) almost immediately on arrival, the base of the stems cut and the peonies place in water. After a day or two, 3 or 4 in the bunch opened partially -- never fully, to this day. Two stems seemed dead on arrival. And the rest of the peonies in the bunch never opened at all. What could have happened? Were they frozen in shipment? A sad waste of over $100. R. Duvall”
Thank you for bringing this to our attention. We’ve reached out with details on how we can assist and make this right. If there's anything we can help you with, please don't hesitate to let us know.
“I ordered a premium bouquet for an important person in Leadership at our company for a celebration of life for her father who passed away. What they received was not a representation of what I had ordered and paid for. I called FTD with an issue and they were going to send out another bouquet the next day - and it looked the same as the original bouquet - the combination of those two together might have equaled what I ordered, but not really. In the future, I think that we will order directly from a florist and not FTD.”
A supervisor has contacted you via voicemail and email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
“I was very disappointed that the delivery was sitting on the porch. The lady it went to did not get a knock or doorbell ring. Good thing something else got delivered or she would not have gotten her flowers. This was not a good experience.”
