“My Mother in law was very happy to receive her Mother's Day flowers. Without warning!!! She shared that the box was heavy and had a staff member carry to her room. Later the staff member came back to her room to see what was in the box. They enjoyed the yellow rose plant.”
“I ordered flowers on line, the hide the $25 delivery fee till you get to the last page!
I wrote an address and some how it hand up having a complete different address on the order when the flowers got there the person asked the delivery guy to take it away as it’s a mistake he didn’t agree to take it, left it at the wrong address.
I called the company complaining that the address was wrong and delivery guy wouldn’t take it back and the chocolate was not delivered they offered me 20% off for my next order!
Do not order from them, bad customer service on top of it all I put twice the address and it had a different address on the order!!”
“I order flowers every year for my mom for Mother’s Day. As in all prior years, I chose a specific arrangement as advertised on the FTD website. What my mother received is nowhere CLOSE to what I ordered. And that happens every single year. Why have options available in your website to choose from if no florist can fulfill it as ordered? I fully realize there are times that the florist reserves the right to occasionally swap out floral colors or various flowers if they are otherwise out of stock on something that my preferred arrangement requires. And I am fine with that. But I feel that EVERY year when I order, the florist doesn’t even look at what I’d ordered, and they just throw some random cheap flowers into a vase and deliver it. Just once I would like my mother to get something at least remotely similar to what I ordered. Is that too much to ask? Why bother posting photos of arrangements on your website to choose from if no florist will be able to fulfill the order as requested? In what other line of business is it appropriate to just send a completely alternative (and less premium) product without any regard for what was ordered? I am all for the occasional substitutions as i said above, and that is acceptable. What isn’t acceptable is paying for a beautiful premium arrangement that is advertised on the website but getting a cheap arrangement instead, that includes NOTHING of what I ordered. The arrangement received is decent enough I guess. But if I place an order for a pair of $100 khaki pants and the business decides to fulfill my order by just sending me a $19.99 polka dot skirt, is that acceptable? No. That’s such a scam. FTDs website should consist of one page saying “click here to send random floral arrangements to a loved one because we actually can’t fulfill specific requests or even prepare any arrangement as pictured on our website. Because we false advertise.” The photos attached are my last 2 orders…and what was delivered. Like I said, the delivered flora is ok looking but is likely 50% cheaper than what I paid for. This happens every year - I’m done giving you another chance.”
“I ordered a basket arrangement for my friend's Mother for her birthday. She sent a picture and it was gorgeous. I bouqht the exquisite size and it was chock full of flowers. Her Mom said she could barely pick it up. Made me happy to see such a gorgeous gift.”
“I ordered a basket arrangement for my friend's Mother for her birthday. She sent a picture and it was gorgeous. I bouqht the exquisite size and it was chock full of flowers. Her Mom said she could barely pick it up. Made me happy to see such a gorgeous gift.”
“So I ordered flowers for my mother's birthday and she never got them on the day I chose. So fuming, I called customer service wondering where my order is. Well I got this super nice women who apologizes and gave me an upgrade and my mother got her flowers that next day! Totally beautiful and my mom was super happy! Definitely went out of their way to fix it!”
“FTD did such an amazing job delivering beautiful flowers for my corporate event. They made it a seamless process and the flowers truly brightened up the room.”
“They are good for nothing people they made me believe in them and invest all my money in them, when thing started to get bad with me and my family i ask them for a refuned but still they refused because of that i lost my grandmother because i could not pay for her medical bills, but later i hear about finalresolute.com'' from a friend. they helped me fight for my money and that is how i was able to get my money back.”
“Ordered 3 Valentine’s Day gifts on 2/6. I also paid additional to ensure that the gifts arrived before noon on Valentine’s Day. While 2 arrived on time (they were all going to the same person) the third item didn’t arrive. After tracking shipping (from the email) it said that item would be delivered by the end of the day on 2/15. I reached out to FTD several times and didn’t receive a response until I posted about this issue on Twitter.”
“Placed and order with them for valentine's day. Paid $22.95 extra for delivery on valentine's day. NEVER received the flowers. Never received a call from them. Their website just tells me they will send me a status update when available. 24hr later. Still no update, still no flowers. Still no response from FTD.”
