FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.10

3.1 Rating 1,525 Reviews

50 %

of reviewers recommend FTD Flowers

Company Reviews

Info

About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

Visit Website

Phone:

800-736-3383

Write Your review

Tell us how FTD Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I selected my arrangement online, provided the recipients address and once paid I got an immediate confirmation on the website and a confirmation email. Only to be followed by an “I’m so sorry” email. You couldn’t deliver to the address unless it was UPS or FEDEX. Had to chose about different arrangement, make a phone call to order it, and it arrived a day later than I had wanted it to. When the recipients address was put in during my order it should’ve alerted me then that it couldn’t be delivered and I must pick something else. Had I not happened to check my email I would’ve have known the order didn’t go through.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize for the inconvenience caused by the delivery limitations, the need to change your arrangement after placing the order, and the delay in receiving your gift. We understand how frustrating it can be to receive an order confirmation only to later learn that the selected arrangement could not be delivered as originally requested. We appreciate you bringing this experience to our attention, as your feedback helps us improve our ordering and communication processes. Thank you again for sharing your experience and for giving us the chance to resolve the matter.

Posted 3 weeks ago

“The bouquet was the perfect gift for my sister's birthday!”

Helpful Report

Posted 3 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 3 weeks ago

“There were only 1/3 the flowers represented in the photo on the site. Sent as a gift to dear friend, embarrassing me. Only offered small refund as reparations.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback. We sincerely apologize that the arrangement delivered did not reflect the fullness, quality, and value shown in the photo on our website. We understand how disappointing and embarrassing it must have been to send a gift to a dear friend and feel that the presentation fell far short of your expectations. Please know that a supervisor has personally contacted you to address your concerns and work toward a resolution.

Posted 3 weeks ago

“FTD offers a great variety of arrangements for every occasion, delivery has been consistent and same-day delivery as an option is always great. All of my recipients are pleased with what they've received so far.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to review your experience with our service.

Posted 3 weeks ago

“Once again, fast delivery, and the exact flowera as pictured. I respect that!”

Helpful Report

Posted 3 weeks ago

We're so grateful that you took the time to share your experience with us.

Posted 3 weeks ago

“The FTD application was easy to use to place an order. The flowers were fresh, nicely arranged, and greatly appreciated by the recipient.”

Helpful Report

Posted 3 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 3 weeks ago

“The flowers were beautiful according to the picture my friend sent me the only problem was they put my note on but didn't put my name so she didn't know who sent them.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to review your experience with our service.

Posted 3 weeks ago

“I paid $60 for an arrangement… received one that was roughly $30. No roses, no sunflowers (just a ton of mums and daisies) to top it off… a crying while laughing balloon. Not even the same vase. No call or anything to make sure I was okay with these changes! And was given a $12 refund… that barely covers the roses I didn’t get.”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to share your feedback and for allowing us the opportunity to resolve this matter. We sincerely apologize that the arrangement you received did not meet your expectations, particularly regarding the flower substitutions, balloon selection, vase difference, and the lack of communication regarding those changes. We understand how disappointing it can be when an arrangement does not reflect what was ordered, and we regret the frustration this caused. Your comments have been shared with our team as we continually work to improve both our product quality and communication processes. We truly appreciate your feedback, as it helps us identify areas where we can do better and provide a better experience for our customers. Thank you again for bringing your concerns to our attention and for allowing us the chance to address them. We value your business and hope to have the opportunity to serve you better in the future.

Posted 3 weeks ago

“Overall I am mainly pleased with my experience. Unfortunately, the arrangements that I've sent the past couple of times look nowhere near as good as the picture on the website and even are missing some of the primary flowers that I chose the arrangement for. That is quite disappointing.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize that the arrangements you received did not match your expectations or the presentation shown online, particularly regarding the missing focal flowers that were an important part of your selection. We appreciate you bringing this to our attention, as your feedback helps us improve both our products and service. Thank you again for sharing your experience and for giving us the chance to resolve the matter.

Posted 3 weeks ago

“I paid extra for same day delivery and did not get them until 3-4 days later and they didnt refund the delivery fee”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback and for allowing us the opportunity to resolve your concerns. We sincerely apologize that your same-day delivery order arrived several days late and did not meet your expectations. We appreciate you bringing this to our attention, as your feedback helps us improve our service and better serve our customers in the future.

Posted 3 weeks ago

“Beautiful flowers arrived on time.”

Helpful Report

Posted 3 weeks ago

We appreciate you taking the time to post about your experience.

Posted 3 weeks ago

“Poor communication and follow up. Delivery was incomplete. We were never made whole.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize for the poor communication, lack of follow-up, and the incomplete delivery you experienced. We appreciate you bringing these issues to our attention, as your feedback helps us improve our service and better support our customers. Thank you again for giving us the chance to resolve this matter.

Posted 3 weeks ago

“I was honestly a little disappointed when the gifted sent a photo of the flowers. I upgraded to the highest level and would have expected the flowers to be more full”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize that the upgraded arrangement did not meet your expectations and appeared less full than anticipated. We appreciate you bringing this to our attention, as your feedback helps us improve our products and service. Thank you again for sharing your experience and for giving us the chance to resolve the matter.

Posted 3 weeks ago

“delivery on time, Flowers were So beautiful.”

Helpful Report

Posted 3 weeks ago

We appreciate your review and appreciate you taking the time.

Posted 3 weeks ago

“I bought 5 bouquets in July and all were nice. The key is I bought all of them on the United X website. It will be curious if I get my promised United Miles for those five purchases ! (when I did it years ago the Miles never came through.)”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to review your experience with our service.

Posted 3 weeks ago

“Nice arrangement. A little slow getting here.”

Helpful Report

Posted 3 weeks ago

We appreciate you taking the time to post about your experience.

Posted 3 weeks ago

“The flowers recieved, they really enjoyed the beauty of the flowers. Thank you for delivering them.”

Helpful Report

Posted 3 weeks ago

We're so grateful that you took the time to share your experience with us.

Posted 3 weeks ago

“Flowers were pretty, but when you pay for the deluxe you anticipate a larger bouquet.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize that the deluxe bouquet did not meet your expectations in size and fullness. We appreciate you bringing this to our attention, as customer feedback helps us improve our products and service. Thank you again for sharing your experience and for giving us the chance to resolve the matter.

Posted 3 weeks ago

“I am incredibly impressed with the beautiful flowers ordered through FTD Internation I deigned and delivered by florist Alex & Cheri Florería! Living in the United States, I was initially quite nervous about placing an order for my boyfriend’s birthday in Guadalajara, Mexico. I decided to use the international FTD international website to facilitate the process, but I certainly had my doubts about whether the quality and design would meet my expectations since I am unfamiliar with the local florists in the area. (compare FTD online image of the boquet i ordered to the arrangement i received...very close!) I am so happy to report that my experience was flawless. The arrangement was delivered perfectly on time, and the flowers themselves were incredibly fresh and vibrant. The presentation was absolutely stunning and looked exactly as I had hoped for such a special milestone occasion. It is such a relief to find a florist that is this dependable and skilled. I highly recommend their services to anyone living abroad who needs reliable, high-quality international flower delivery in the Guadalajara area. They truly did a fantastic job!”

Helpful Report

Posted 1 month ago

We're so grateful that you took the time to share your experience with us. Your feedback means the world to us!

Posted 1 month ago

“Don’t ever use FTD. Order two dozen roses for 21st anniversary. Had guaranteed delivery and paid $160 for this… For $24 worth of flowers. Called five times on the day of delivery to make sure they were delivered and they said they were on the truck and they were never delivered and then they told me well maybe we can get them tomorrow or the next day. Unacceptable business model. Don’t ever use this company”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment caused by the missed delivery of your anniversary roses, especially given the importance of such a special occasion and the expectation set by the guaranteed delivery service. We understand how upsetting it was. We appreciate you bringing these concerns to our attention and thank you for allowing us the opportunity to address and resolve the situation. Your feedback is valuable to us, as it helps us identify areas where we can improve our service, communication, and delivery experience. We are grateful that you took the time to share your experience with us.

Posted 1 month ago

FTD Flowers is rated 3.1 based on 1,525 reviews