“I have ordered many time from FTD, but this time will be my last. The order was never delivered, as was promised twice by the customer service team. Finally, they said that their florists didn’t deliver to this delivery address I requested. Why wasn’t this said when I made the order? I will never use FTD again! TERRIBLE!”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“My order did not include flowers. It was a balloon and a basket of candy bars. The order arrived promptly and was in order. Thank you for such great service.”
Thank you for your wonderful feedback! We're thrilled to hear that everything arrived promptly and in order. Your satisfaction means a lot to us!
Warm wishes,
Team FTD Flowers
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“I ordered a balloon arrangement for my six year old granddaughter’s kindergarten graduation. The arrangement was left on the front porch, secured only by a plastic weight. The balloons blew away. A neighbor found the balloons in his back yard four days later.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“I don’t even know if my flowers reached the friend I ordered them for. I do not believe they did. I paid extra to have delivered quickly and they were sent home before receiving. I did try to change info. I haven’t heard she received them. So I guess she did not. Very expensive! For no flowers. Very disappointed!”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“While the flowers themselves were beautiful, the delivery was not completed until late in the day that was requested. Seems like this would be on the local florist, but thought you may want to know. This was a Saturday delivery request, and I assume the florist would have wanted to have them out and delivered before 3 pm.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“The people who contributed toward the arrangement was very pleased with the arrangement. In fact, the family donated it to the church for Sunday services. Kudos to the establishment that arranged them.”
“ordered tulips for a friends birthday. they have yet to open from the bulb version they have arrived as. Irises were also part of the bouquet and they have since died/wilted. does not look like the tulips wwill ever really bloom as hoped. very disappointed .”
“Usually I love FTD but the mini rose bush I got delivered for my uncle’s funeral looked like it was picked out of a weed bed. It was not shaped like the picture and it looked sparse. Very disappointed.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
“Haven’t received gift on the day it was due. I won’t be using FTD again. What a shame! I’ve always appreciated this company in the past.
Unreal!! Flowers arrived dead… no water in vase. Poor service!!”
Thank you so much for your kind words, Valerie! We're delighted to hear you loved the arrangement and appreciate that you found the basket worth keeping!
“Have been using them for over 20 years, usually 6-10 times per year. Had only 1 order during all of this time not delivered properly.......FTD corrected the problem quickly.
Great customer service and easy to order online.”
Thank you so much for your kind words, Jerry! We truly appreciate your loyalty over the years and are glad to hear that we've been able to assist you effectively. It's great to know our customer service meets your expectations. We look forward to continuing to provide you with beautiful flowers and seamless ordering experiences!
Warm wishes,
Team FTD Flowers
“I'm so disappointed. Your customer service agent just read and don't really hear what the customer. I feel like the agents are not empowered to tell the truth. They are reading a script. I will NEVER use you again.”
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
