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FTD Flowers Reviews

3.1 Rating 1,429 Reviews
50 %
of reviewers recommend FTD Flowers
Company Reviews Info
Read FTD Flowers Reviews

About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025
Anonymous
FTD Flowers 1 star review on 21st May 2025
Anonymous
FTD Flowers 1 star review on 17th May 2025
Shelly Isabel
FTD Flowers 1 star review on 17th May 2025
Shelly Isabel
FTD Flowers 1 star review on 15th May 2025
Anonymous
FTD Flowers 1 star review on 15th May 2025
Anonymous
FTD Flowers 1 star review on 14th May 2025
Susan
134
Anonymous
Anonymous  // 01/01/2019
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Anonymous
Verified Reviewer
“The only reason for FTD to exist is to communicate with the customer. They don't own the shop, flowers or delivery. They are just a website middleman. You would think that they would be good at communicating. Nope. They have just optimized their website to take you money and upsell you more. I ordered a small bouquet for over $100. I received the order confirmation. Not messaging when the delivery was being prepared, shipped, on the way, estimated delivery time, nothing. Until the delivery was placed in front of the office door, in the hall. They didn't even ring the bell! I received an image 20 minutes later of the lonesome flowers in the hall on the floor. Terrible customer service. I wrote them. They called and asked if the delivery was received. I said yes, they hung up... Really? Save some money and help a small flower shop. Look up a nearby shop in Google, order directly from them. Cut out FTD.”
Helpful Report
Posted 2 months ago
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Posted 2 months ago
LaQuan Land-Jackson
Verified Reviewer
“FTD is pure trash!!! Do not waste your money. I ordered 50 long stemmed roses and got 50 ugly and dying roses some cut to 5 inches long. I’m am FURIOUS!!! I own an internet radio station that is listened to worldwide. I will campaign about how horrible FTD is and I will advise all of my listeners to NEVER EVER purchase from this trashy company.”
Helpful Report
Posted 2 months ago
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
Posted 2 months ago
Barbara Matters
Verified Reviewer
“Sending out half dead plants as a gift is unexpected... sending no contact of the florist that filled the order”
Helpful Report
Posted 2 months ago
We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.
Posted 2 months ago
Maureen
Verified Buyer
“Timing is everything...thank you, FTD”
Helpful Report
Posted 2 months ago
We appreciate your review and appreciate you taking the time.
Posted 2 months ago
Anonymous
Verified Reviewer
“They took my order on 2/4 to be delivered on 2/12. Now the say they are too busy to deliver it but took my money. What a crock. I will never use them again.”
Helpful Report
Posted 2 months ago
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Posted 2 months ago
Anonymous
Verified Reviewer
“Not impressed at with the flowers or the delivery. The box was placed upside on the front porch destroying multiple flowers, multiple flowers where already dying upon delivery, as well as their delivery person didn't call the number that FTD asked me to provide in case of issues. Absolutely terrible service and I wouldn't recommend.”
Helpful Report
Posted 2 months ago
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Posted 2 months ago
Anonymous
Verified Buyer
“Flowers arrived on time and arrangement was beautiful!”
Helpful Report
Posted 2 months ago
Thank you for taking the time to review your experience with our service.
Posted 2 months ago
Jeanine
Verified Buyer
“Flowers were beautiful!”
Helpful Report
Posted 3 months ago
We appreciate your review and appreciate you taking the time.
Posted 3 months ago
Anonymous
Verified Reviewer
“This company is terrible. I ordered an arrangement for my mom's 75th birthday. They said it was delivered, but when I called because it was nowhere to be found, they couldn't provide proof. I had to contact support three separate times to get a solution. They outsource all of their support, which is extremely difficult to deal with. The only solution they provided me was to deliver it TWO DAYS after I initially needed it to be delivered. Once it was finally delivered, it was about half the size it was advertised as.”
Helpful Report
Posted 3 months ago
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Posted 3 months ago
Anonymous
Unverified Reviewer
“Do NOT use this flower service! I was extremely disappointed with the quality and overall outcome of the bouquet. None of the flowers that were in the picture were replicated in the bouquet. It looked tacky and was poorly assembled. Don’t waste your money.”
Helpful Report
Posted 3 months ago
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
Posted 3 months ago
Anonymous
Verified Reviewer
“FTD has lost all my future business. I ordered a lovely bouquet for my wife and accidentally put the wrong delivery date in. With more than 2 weeks until delivery and a desire to have a LATER delivery date. FTD said that the order was already set and that I could not make an edit.”
Helpful Report
Posted 3 months ago
Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.
Posted 3 months ago
Cory
Verified Buyer
“Flowers were delivered to the wrong location after I spoke to three different people who confirmed the delivery. I was told it would be redelivered to the correct location and that I would receive a partial refund for the issues. Flowers were never delivered to the correct address, and no refund has been issued to date.”
Helpful Report
Posted 3 months ago
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
Posted 3 months ago
Loren
Verified Buyer
“Great, on time delivery. Beautiful flowers!”
Helpful Report
Posted 3 months ago
We appreciate your review and appreciate you taking the time.
Posted 3 months ago
Calvin
Verified Buyer
“The item was much smaller than pictured”
Helpful Report
Posted 3 months ago
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Posted 3 months ago
Karen Guinan
Unverified Reviewer
“Total failure to deliver flowers to a loved one in hospital. I paid extra to have same day delivery. That didn't happen and they didn't refund that surcharge until I complained. Then they stated that the order wouldn't be delivered until after my sister was released from the hospital. 4 days. Ridiculous. Think twice before you use FTD for flowers. They over promise and under deliver. Very disappointed.”
Helpful Report
Posted 3 months ago
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
Posted 3 months ago
Patricia
Verified Buyer
“You get points for quick delivery for a last minute order, but the flowers that were delivered look nothing like what I ordered, in terms of size or variety. I understand that substitutions need to be made, but this delivery was disappointing. I have attached a photo of what I ordered and what was delivered. I don’t expect anything in return, but just wanted you to know.”
Helpful Report
Posted 3 months ago
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
Posted 3 months ago
Eric
Verified Buyer
“didn't show up in time. delivered to the wrong address. individuals who got it, brought it over the next day”
Helpful Report
Posted 3 months ago
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
Posted 3 months ago
Kay J
Verified Buyer
“The bouquet was delivered timely and the quality looked to be good. The colors were vibrant and lots of buds to open, giving a longer enjoyment.”
Helpful Report
Posted 3 months ago
We appreciate your review and appreciate you taking the time.
Posted 3 months ago
Deb
Verified Buyer
“The flowers that were delivered did not look like the flowers in the picture. The picture flowers were pastel, subdued. The delivered flowers were bright, vibrant colors.”
Helpful Report
Posted 3 months ago
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
Posted 3 months ago
Shirley Meneely
Verified Reviewer
“I just ordered flowers and they were not delivered. What should I do? Paid for already”
Helpful Report
Posted 3 months ago
We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.
Posted 3 months ago
FTD Flowers is rated 3.1 based on 1,429 reviews
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