Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 2.54

“The worst experience imaginable — I would not wish this on anyone, not even the President of FTD Flowers. I placed an order that was never delivered, and there was no legitimate explanation. The intended recipient never received their anniversary bouquet on their birthday. Customer service provided nothing but lie after lie. This was a display of complete mismanagement and incompetence. My request for management to contact me directly to verify the problem was refused by outsourced representatives. Never order from this company. In my opinion, they operate like scammers.”

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Posted 1 month ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 1 month ago

“The Soldier's Spray I ordered and paid for never made to the Church, or the funeral home, or the family. Extremely disappointing and an utter shame.”

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Posted 1 month ago

“I gave a 2 star rating because FTD failed to deliver the flowers on time. They were late even though the same day fee was refunded I feel like ftd should have done better and refunded the entire amount or upgraded the flowers.”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“Overall pleased with the sympathy arrangement. It was delivered as pictured and delivery was timely.”

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Posted 1 month ago

Thank you for your kind words! We're glad the arrangement met your expectations and arrived on time.

Posted 1 month ago

“I ordered Garden of Life Basket deluxe $100, plus delivery charge & tax with a total of $137.72, to be delivered on the same day, Aug 3rd ., I got an email from FTD saying delivery was made at 8pm, I called to check, the recipients did not receive the flowers, have no idea who they delivered the flowers to. I called FTD on Monday to report this, they apologized and said that they would redo and deliver asap. Aug7, I get an email from FTD saying they made delivery. My family called to say they did get the delivery and sent me a picture, it was not the Garden of Life Basket that I had ordered, just some white flowers in a vase, $137.72 for that, are you kidding me. I believe you need to credit my card for this big mistake. I already ordered other flowers from another company whom delivered! I will never again order from FTD. Failed To Deliver-FTD!”

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Posted 1 month ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 month ago

“FTD is terrible. Avoid at all costs! Ordered and paid for 8/8 delivery, no communication unless I call and find out rescheduled for 8/11. Complain, offered 30% discount with delivery guaranteed 8/9. You can guess what happened next. DO NOT ORDER.”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“Ordered flowers for someone's birthday, which was days after their mom died. FTD informed me at almost 5 p.m. on Friday, the day the flowers were supposed to be delivered that they couldn't deliver them. No reason given! Then said they would deliver them on the following MONDAY, the day of the funeral. Not Saturday. And no notice--I could have ordered them from somewhere else if I'd known (I placed the order early on Thursday). Never again.”

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Posted 1 month ago

We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.

Posted 1 month ago

“I ordereed the flowers to be dleivered on Thursday - the day after my friend's surgery. She thanked me for the flowers. I went to visit her the next day and saw the flowers - I was embarrassed! They were cheap yellow daisies and lililies - already dying - for &75 it was like leftovers - terrible service”

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Posted 1 month ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 month ago

“When delivered they were beautifull. Three days later, they were dying.”

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Posted 1 month ago

We appreciate your feedback and thank you for speaking with us today, which has enabled us to resolve this matter.

Posted 1 month ago

“Beautiful plant along with a on-time delivery to the Church.”

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Posted 1 month ago

We appreciate your review and appreciate you taking the time.

Posted 1 month ago

“My wife received flowers that had been in a hot truck all day in Texas. Flowers were in a box a were almost dead. Very disappointed.”

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Posted 1 month ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 month ago

“The flowers I ordered looked nothing like the ones shown online. My friend sent me a photo of what she received, and I was extremely disappointed. It felt like false advertising, and the quality was nowhere near worth the high price I paid.”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“Plant was never delivered even after 3 phone calls. I will nevet use them again”

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Posted 1 month ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 month ago

“I have not had a good experience using FTD and I will most likely no longer use them as a vendor. I had ordered a large bouquet with a balloon to be delivered for a family members 90th birthday. I received confirmation the flowers were delivered and, although dozens of people were at the delivery address for the birthday party, nobody ever saw or received the order. I have had difficulty communicating with this vendor, the website chat has not worked and I had to submit an email request for assistance. I submitted this 3 days ago and still have not received a follow up or confirmation of a replacement bouquet being sent. I'm extremely disappointed with my experience with FTD.”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“My friend was pleased with her flowers. I saw a picture and thought the bouquet looked smaller than I expected. I had also picked this bouquet because the vase was a pretty blue/teal color. The vase that was sent was clear glass. I was disappointed by that.”

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Posted 1 month ago

A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.

Posted 1 month ago

“The flowers were not sent from a local florist but instead were sent via UPS and stuffed in box. We sent sympathy flowers to my aunt who had just lost her husband and she had to then arrange the flowers herself. Just what a grieving widow wants to do. I also sent multiple emails about this that were ignored so here is my review that FTD wants me to leave”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“I sent the keepsake box with plants for a friend who in the past 1 1/2 years has lost her brother, then a year later her sister, shortly after that her young adult son and just recently her mom. When it was delivered, she called to thank me, but stated it looked like it had just tipped over in the delivery car/truck. Plants and dirt had fallen out everywhere. When I contacted customer service, I was offered a 30% refund. I told them I didn't think that was fair and felt like she deserved a new arrangement, then I was offered a 50% refund. I was refunded only $35 which was not 50% Ramona”

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Posted 1 month ago

Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.

Posted 1 month ago

“FTD delivered different flowers than I ordered and they have ignored me since”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

“The recipient said the flowers are absolutely beautiful. They look exactly like the photo.”

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Posted 1 month ago

Thank you! We're so happy to hear the flowers looked just like the photo and were loved by the recipient.

Posted 1 month ago

“My flower order was delivered one day late (after the event), and were left of a West-facing sun-baked front porch. No notice was given to the recipient. It's a mistake to assume your order from FTD will be reliable or fresh when delivered. Never again!”

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Posted 1 month ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 1 month ago

FTD Flowers Reviews