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FTD Flowers Reviews

3.1 Rating 1,481 Reviews
50 %
of reviewers recommend FTD Flowers
Company Reviews Info
Read FTD Flowers Reviews

About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025
Anonymous
FTD Flowers 1 star review on 21st May 2025
Anonymous
FTD Flowers 1 star review on 17th May 2025
Shelly Isabel
FTD Flowers 1 star review on 17th May 2025
Shelly Isabel
FTD Flowers 1 star review on 15th May 2025
Anonymous
FTD Flowers 1 star review on 15th May 2025
Anonymous
FTD Flowers 1 star review on 14th May 2025
Susan
134
Anonymous
Anonymous  // 01/01/2019
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Anonymous
Verified Reviewer
“This company is terrible. I ordered an arrangement for my mom's 75th birthday. They said it was delivered, but when I called because it was nowhere to be found, they couldn't provide proof. I had to contact support three separate times to get a solution. They outsource all of their support, which is extremely difficult to deal with. The only solution they provided me was to deliver it TWO DAYS after I initially needed it to be delivered. Once it was finally delivered, it was about half the size it was advertised as.”
Helpful Report
Posted 4 months ago
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Posted 4 months ago
Anonymous
Unverified Reviewer
“Do NOT use this flower service! I was extremely disappointed with the quality and overall outcome of the bouquet. None of the flowers that were in the picture were replicated in the bouquet. It looked tacky and was poorly assembled. Don’t waste your money.”
Helpful Report
Posted 4 months ago
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
Posted 4 months ago
Anonymous
Verified Reviewer
“FTD has lost all my future business. I ordered a lovely bouquet for my wife and accidentally put the wrong delivery date in. With more than 2 weeks until delivery and a desire to have a LATER delivery date. FTD said that the order was already set and that I could not make an edit.”
Helpful Report
Posted 4 months ago
Thank you for your feedback and for taking the time to speak with us today. We appreciate the opportunity to resolve this matter.
Posted 4 months ago
Cory
Verified Buyer
“Flowers were delivered to the wrong location after I spoke to three different people who confirmed the delivery. I was told it would be redelivered to the correct location and that I would receive a partial refund for the issues. Flowers were never delivered to the correct address, and no refund has been issued to date.”
Helpful Report
Posted 4 months ago
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
Posted 4 months ago
Loren
Verified Buyer
“Great, on time delivery. Beautiful flowers!”
Helpful Report
Posted 4 months ago
We appreciate your review and appreciate you taking the time.
Posted 4 months ago
Calvin
Verified Buyer
“The item was much smaller than pictured”
Helpful Report
Posted 4 months ago
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Posted 4 months ago
Karen Guinan
Unverified Reviewer
“Total failure to deliver flowers to a loved one in hospital. I paid extra to have same day delivery. That didn't happen and they didn't refund that surcharge until I complained. Then they stated that the order wouldn't be delivered until after my sister was released from the hospital. 4 days. Ridiculous. Think twice before you use FTD for flowers. They over promise and under deliver. Very disappointed.”
Helpful Report
Posted 4 months ago
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
Posted 4 months ago
Patricia
Verified Buyer
“You get points for quick delivery for a last minute order, but the flowers that were delivered look nothing like what I ordered, in terms of size or variety. I understand that substitutions need to be made, but this delivery was disappointing. I have attached a photo of what I ordered and what was delivered. I don’t expect anything in return, but just wanted you to know.”
Helpful Report
Posted 4 months ago
A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.
Posted 4 months ago
Eric
Verified Buyer
“didn't show up in time. delivered to the wrong address. individuals who got it, brought it over the next day”
Helpful Report
Posted 4 months ago
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
Posted 4 months ago
Kay J
Verified Buyer
“The bouquet was delivered timely and the quality looked to be good. The colors were vibrant and lots of buds to open, giving a longer enjoyment.”
Helpful Report
Posted 4 months ago
We appreciate your review and appreciate you taking the time.
Posted 4 months ago
Deb
Verified Buyer
“The flowers that were delivered did not look like the flowers in the picture. The picture flowers were pastel, subdued. The delivered flowers were bright, vibrant colors.”
Helpful Report
Posted 4 months ago
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
Posted 4 months ago
Shirley Meneely
Verified Reviewer
“I just ordered flowers and they were not delivered. What should I do? Paid for already”
Helpful Report
Posted 5 months ago
We appreciate you taking the time to discuss your experience with us. We're pleased that we could help in resolving this issue.
Posted 5 months ago
Anonymous
Verified Reviewer
“Their website vs what I received. Epic Fail!”
Helpful Report
Posted 5 months ago
Thank you for taking the time to speak to us regarding your experience. We are glad we could assist in resolving this matter.
Posted 5 months ago
Anonymous
Verified Buyer
“Thank you! My Mom enjoyed the flowers. She sent me a photo and it was exactly what I ordered.”
Helpful Report
Posted 5 months ago
We appreciate your review and appreciate you taking the time.
Posted 5 months ago
Anonymous
Verified Reviewer
“The flowers looked very cheap, were not like the picture. They also had a big tacky ribbon in the arrangement”
Helpful Report
Posted 5 months ago
A supervisor has reached out to you to discuss your experience, left a voicemail, and has sent an email regarding the resolution. We understand that this matter is important to you, and we want to ensure you feel supported. Please don't hesitate to contact us if you need any further assistance—we're here to help.
Posted 5 months ago
Anonymous
Verified Reviewer
“Referencing Order #603457985. I sent a review prior to receiving the photos from the recipient, of which I regret. Order was delivered on day promised, however the quality was totally unsatisfactory and premium arrangement was not as advertised (roses, lilies, alstroemeria). I contacted customer service and was offered a partial refund, and service representative said a new arrangement would be sent to the grieving family. It is my hope that the problem will be rectified for me to continue my business with FTD and to make recommendations to use.”
Helpful Report
Posted 5 months ago
Thank you for discussing your experience with us. We're glad we could help resolve this issue.
Posted 5 months ago
Barb
Verified Buyer
“Ordered a bouquet specifically for the amount of specific flowers and colors. What was ordered and what was sent was not even close. While I know things can be switched out, it was ridiculous for what we were charged vs what we ordered. It looked like they threw whatever waws left over and did not go by the picture what so ever.”
Helpful Report
Posted 5 months ago
A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.
Posted 5 months ago
Sheila
Verified Buyer
“The person loved the colors of the plants.”
Helpful Report
Posted 5 months ago
Thank you for sharing your feedback. We’re glad the colors of the plants stood out and you had a positive experience.
Posted 5 months ago
Jeanmarie
Verified Buyer
“They arrived in a beautiful arrangement, just as seen online, in very good condition, and in a timely manner. My sister was delighted, thank you!”
Helpful Report
Posted 5 months ago
Thank you for sharing your feedback. We’re thrilled the arrangement met your expectations and that your sister was delighted.
Posted 5 months ago
Anonymous
Verified Buyer
“No comments”
Helpful Report
Posted 5 months ago
Thank you for sharing your feedback. We’re glad you had a positive experience with FTD Flowers.
Posted 5 months ago
FTD Flowers is rated 3.1 based on 1,481 reviews
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