“Terrible customer service. Flowers weren’t delivered and all they said was we will issue a refund. Not apologetic pretty much oh well. You will get your refund in 3-5 days. Will never use FTD again.”
“Poor poor poor...they use UPS. UPS notified me of late delivery. So I needed to change delivery location. FTD wouldn't using lame excuse, UPS the same. DO NOT USE FTD; THEIR SERVICE IS POOR.”
“I am extremely disappointed with my recent experience using FTD. I ordered flowers a week ago for a special occasion, specifically scheduled for delivery on 1/22/25, but they never arrived. This lack of reliability has ruined what was supposed to be a memorable event. I had chosen this florist based on their reputation for timely service, but unfortunately, they did not deliver as promised.
I would not recommend this service to anyone who values timely delivery, as it can lead to significant disappointment.”
“Worst experience ever - their customer service folks are completely useless- told me flowers were delivered- they weren’t and the surprise was ruined when I checked with a friend. Then they said they would refund the cost so they had never actually delivered it in the first place. NEVER order from this useless company!”
“I put an order in on 1/16/2025 for delivery on 1/20/25 and it did not make Mothers birthday its 3pm next day and it still has not arrived. I'm not understanding why they would send the order to a florist for delivery on a Monday when that ftd florist isn't even open on Mondays? It ruined my surprise gift and I will never ever use FTD again. I do not think they should even get a half star. And my order cast $103.00”
“Flowers never got delivered on the day that I requested. Was told all day they would be delivered and told they could deliver up till 9:00pm . And still not delivered. So missed an important day!”
“First of all my flowers, for my wifes birthday, were supposed to be here on her birthday. That did not happen. FTD decided to send them to UPS for delivery which added another day, so now they are late. Secondly, they arrived in a box all crunched together and wrapped tight. They were not in water, obviously, and the vase was also in the box. There was very little greenery to enhance the flowers, the neck of the vase was way too big and the flowers just looked terrible. They just spread out with spaces between each stem and flower. I was mad that this was over $100, and not worth it at all, and I was disappointed for my wife on her day. The flowers only lasted 3 days too. The whole ordeal was terrible and the flowers were ugly. I did go out locally and got a very nice flower arrangement that was beautiful and less expensive. Never again FTD, you ruined everything. I would not recommend you, and you lost a customer.”
“Arrangement was beautiful but extremely small for the large size that was ordered and most importantly almost 2 hours late for my grandfather’s funeral. Very disappointing!!! First time using them and I’ll never use them again.”
“Ordered flowers for my Wife's Birthday on Jan 10 to be delivered on Jan 10th they never arrived and reuined the day. Order # 61488587726 Called customer Service and was given no excuse why the delivery never happened. This is not a way to run a business that reflects on special days.”
“Horrible! Had to cancel order as everything I was told was completely bogus. Then they wouldn't refund my money after NO DELIVERY so I had to waste time disputing these crooks to get refunded by Chase!”
“Received the order but I was not impressed.
I was expecting red vibrant big blooming roses. Instead, I got small, dark red with several looking like they’re on their last leg roses. Not to mention they came uncut, which I was expecting them to already be cut and in a vase. So the work was on our end.
This was supposed to be a big surprised moment to my wife for our anniversary. It was a surprise but not a good one.
Very disappointed!!”
“I ordered flowers for my parents anniversary and they cane frozen. They thought a 30 % refund would take care of the problem. Extremely poor customer satisfaction and will NEVER order again from them!!”
“I am so very frustrated I placed an order to be delivered to someone in another state that is family and has cancer. I picked beautiful flowers that I liked. They were an all white bouquet. The ones she received were bright pinks, orange and red. I called and they stated they would send out the correct flowers that very day or the next. I talked to her and none received. I called again and they said oh, those can’t be delivered until the 14th now. Three days later. I verified the date again and then they said, oh we do not have those flowers. We will not be able to send until the 18th. A whole week later. I asked for a refund. I am very very angry!!!!!”
“I sent a plant through FTD for a funeral that was 3 days away. The plant never arrived at the church at all. When I called them , FTD said they could send the plant to my friend’s home but it would get there in another 1 and a 1/2 weeks! This is ridiculous and inexcusable for a company who delivers flowers overnight! Hopefully, my account will be reimbursed, as they said they would do, but I am concerned about that too! I would never tell anyone to use this service and I will never use them myself again.”
“Ordered sympathy flower arrangement four days in advance for delivery in Paris, France on day of a funeral. Flowers were never delivered. Two days after scheduled delivery date, FTD tells me that they were never able to make contact with the florist.”
“Wish I didn't need to even put one star. I ordered on Sunday, January 5, 2025 for same day delivery. Paid the fees. There was no message, no update by 11:00am January 6, 2025 confirming delivery or letting me know the order could not be delivered. I had to be told by a family member that the flowers were not yet delivered. That's when I contacted FTD and they could not even deliver on 1/6, but said I would need to wait until 1/7/25. So I would've had to wait three days to deliver flowers to my grieving family. I immediately cancelled the order and found another company online. I highly recommend looking elsewhere for your flower delivery service.”
