FTD Flowers Reviews

Name: FTD Flowers
Address: 143 Mill Rock Road, Old Saybrook, Connecticut
Rating: 3.03

3.0 Rating 1,126 Reviews

48 %

of reviewers recommend FTD Flowers

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About FTD Flowers:

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.

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Phone:

800-736-3383

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FTD Flowers 1 star review on 21st May 2025

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sister said the gift was beautiful. carefully boxed and arrived on time”

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Posted 1 month ago

We appreciate your review and appreciate you taking the time.

Posted 1 month ago

“Lovely arrangement delivered on time for a reasonable price. My wife really liked it.”

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Posted 1 month ago

Thank you for taking the time to review your experience with our service.

Posted 1 month ago

“Sent as a memorial for a family member. Flowers were beautiful.”

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Posted 1 month ago

Thank you for taking the time to review your experience with our service.

Posted 1 month ago

“Perfect arrangement for “just because Fall” flowers for the wife!”

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Posted 1 month ago

We appreciate your review and appreciate you taking the time.

Posted 1 month ago

“Wilted dead flowers delivered on time and smashed rotten strawberries because they were delivered 4 days late sitting in a ups truck Thursday till the following Monday. I. Hot weather. So for my mother's 78th birthday she got dead flowers and food poisoning if she would have eaten the starwberries”

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Posted 2 months ago

A supervisor has reached out to you and left a voicemail, and sent an email regarding your experience. We recognize the importance of this matter and are committed to supporting you. If you require any further assistance, don't hesitate to contact us—your needs are our priority.

Posted 1 month ago

“Not worth the money. The flowers I sent my sister for my birthday were very disappointing, and came late in the day, after the scheduled window. I've bought better bouquets in the supermarket. After two days, they wilted and looked terrible. FTD did make good on a full refund, but only after I pointed out the policy on their website. That said, the customer service rep was policy and accommodating.”

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Posted 2 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Posted 2 months ago

“I am a customer who placed an order on October 2nd for a Chocolate covered Strawberry box for my son as a surprise gift. I spoke to the company via phone to ask if they can do hand delivery to my son (not leave at door). It's needed because his apartment does not have individual numbers but people rent rooms in this facility. I called the company before placing the order to ensure they will be able to do hand delivery . They assured me they were positive about that. They stated if they do not find my son there, they would call me to ask how to proceed, they could return at a different time to hand deliver, and not leave it at door. So I spent $93.27 to send the item, only because I was told it would be hand delivered. On October 10th they send me an email that it was delivered. In order to make sure, I called the company to find out if it was delivered to him . The company representative told me that they left it outside the gate. It was a food item that could go bad, how could they leave it outside the main door? My son was not aware to look out for it because it was a surprise. By the time he would see it, it could be hours later. When I expressed my concern, they told me they never do hand delivery, they always send by UPS & they leave it outside. Then I told them I called them to ensure it would be hand delivered, they never told me the truth.”

Helpful Report

Posted 2 months ago

A supervisor has contacted you and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“Today I was trying to send flowers to my wife for being so amazing. When I put the address in I accidentally put the wrong address in by 1 number. When I found out what I had did wrong I called FTD right away and spoke with a man named Yakeen who genuinely helped me and made me feel like he knew how I felt and wanted to help me. He fixed the problem right away. THANK YOU YAKEEN for helping me send this special gift to my wife. Because of you I will continue to order from this company because I know that you guys care.”

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Posted 2 months ago

We appreciate you taking the time to post about your experience.

Posted 2 months ago

“I sent flowers to a loved one on their birthday....booked the delivery two weeks in advance. The flowers were a no show. When I contacted FTD they gave me a song and dance and said they would have it delivered the next day with an upgrade. Well...it's the next day and again no flowers. I called for a refund and they said I had to wait until after 8pm to give the florist time to deliver. It's nearly 7 pm and no floral deliveries happen this late. SO! I get to waster more time on the phone tomorrow to try and get a refund. Wish I could give them negative stars for a rating!!!”

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Posted 2 months ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 2 months ago

“I ordered a bouquet of flowers for a dear friend and when they arrived she sent me a picture of what she received. The flowers were wilted and already turning brown. This is not what I ordered and I expected much better from FTD and their services. This is $132.00 gets you from FTD. I read that there is a 100% money guarantee and all I was offered was $19.00 not acceptable at all. The first picture is what I ordered the second is what she received.”

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Posted 2 months ago

Thank you for discussing your experience with us. We're glad we could help resolve this issue.

Posted 2 months ago

“on time, pre-delivery notice, nice product.”

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Posted 2 months ago

Thank you for your fantastic review, Daniel! We're delighted to hear that everything was on time and that you liked the product. Your satisfaction is our top priority!

Posted 2 months ago

“The flowers I sent to my dear friend met and maybe even exceeded my expectations!”

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Posted 2 months ago

Thank you so much for your wonderful review! We're thrilled to hear that the flowers met your expectations and brought joy to your dear friend. Your support means a lot to us!

Posted 2 months ago

“Mom loved her birthdya flowers”

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Posted 2 months ago

We appreciate you taking the time to post about your experience.

Posted 2 months ago

“Flowers were fresh healthy and beautiful . Will order from ftd!! The hydrangeas were loved .”

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Posted 2 months ago

We appreciate your review and appreciate you taking the time.

Posted 2 months ago

“Great service”

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Posted 2 months ago

Thank you for taking the time to review your experience with our service.

Posted 2 months ago

“The flowers were beautiful. The recipient was well pleased with the arrangement. She especially enjoyed the sunflowers.”

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Posted 2 months ago

We appreciate you taking the time to post about your experience.

Posted 2 months ago

“Just ordered a bouquet of flowers that was a little pricey, but willing for my mom. It was on the Internet and advertised as a local floor shop in Florida in their hometown. Turns out after I entered the order online through the local florist. They delivered it to the wrong address on the wrong day. I called the 800 number which I should’ve known, and they said there was nothing they could do. It was evident that the customer service department was located overseas. I do not recommend FTD flowers. They are unwilling to make it right even for an additional cost. Their comment was not our problem terrible customer service and a terrible company that is now run by overseas company.”

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Posted 2 months ago

“Other to a the fact that they delivers a week earlier than I asked the flowers are beautiful Still not sure why they were delivered so early.”

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Posted 2 months ago

“The flowers sent were pretty and fragrant, but looked NOTHING like the ones in the picture !”

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Posted 2 months ago

A supervisor has contacted you and left a voicemail, and sent an email about your experience. We understand this matter is important and want to ensure you feel supported. Please reach out if you need further assistance—we're here to help.

Posted 2 months ago

“The order process was easy and simple however the florist delivered the flowers a day late.”

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Posted 2 months ago

Thank you for your feedback, Patrick! We’re pleased to know the ordering process was convenient for you. We sincerely apologize for the delay in delivery and understand how important timely delivery is. Your feedback helps us improve, and we hope to have the chance to serve you better in the future.

Posted 2 months ago

FTD Flowers is rated 3.0 based on 1,126 reviews