“I ordered $150 worth of mixed (3 color) roses. What she got was 24 one color. When I called they offed a 10% discount on my next order. After I argued the point they final agreed to do a reorder and she would have them by 5 o'clock, surprisingly enough she never received them. I called back and they agreed to refund 50%. I got a $49 refund of the $150. Not sure how that's 50%. Customer service was ok to deal with but I kept having them to repeat themselves because of the language barrier.”
“I placed an order on 1/25 for flowers to be delivered to my wife's office on 2/14. The deliver did not arrive before the office closed. I contacted FTD and requested to have the delivery made to our residence. The delivery never arrived. I contacted FTD to cancel the order and get a refund. I was told I would receive a 30 percent refund on my order. I was floored with disbelief. I refused the offer and disputed the charge with the credit card company.”
“I ordered an arrangement for Valentine's Day on 2/4/25 and to be delivered on 2/14/25. It is now February 16th and have yet to receive the flowers. I asked for a refund but am told the flowers will be delivered and I will be notified when the flowers will be delivered. I don't need notification for I live at the address. FTD has lost a customer.”
“I am extremely dissatisfied with FTD. Ordered flowers for my mother for Valentine’s to be delivered 02/14. Email received from FTD saying delayed delivered. I called 02/14 and was informed would still be delivered by 5pm. No delivery came. On 02/15 received email delivered. No delivery came. If not delivered before 5pm today then the address will have to change as she will not be there again until next weekend. Unacceptable. The address and business name for delivery is correct. The store was open 9am-730pm on 02/14 & 2/15 and noone came to deliver. Flowers were important as my father died and before he passed he requested my mother to have flowers sent to her from him ON Valentine’s day...not days later. Very unhappy with my FTD membership and to offer me 30% off for flowers to be delivered days later and a lie that they had been delivered is not the quality of customer service that I would expect from FTD.”
“I placed an order a month in advance for my friend to receive roses on Valentine's Day. After paying over $100 after exchange my friend has yet to receive her flowers and FTD gives canned responses to my concerns. When they were given over a month to get it right, the very expensive order is still yet to arrive. Not acceptable.”
“Ordered florwers for Valentine’s Day and they arrived the next day, there were not flowers in the not just the plant. For $70usd you would expect better service and quality.”
“FTD is literally the worst company I have ever dealt with. They did not deliver my flowers and rather than discussing the issue or responding to my request they just flat canceled my order. Terrible experience and I think others deserve to know so they don’t make the same mistake”
“I had flowers ordered for my daughter on Monday the 10th of February, they were supposed to be delivered on February 14 Valentine's Day and the were not, was never told they would be delivered by UPS, so now my daughter will not get them until Monday February 17th, so disappointed, will never order flowers from here again, I paid a lot of money for the flowers and strawberries.”
“The flowers, being a gift, arrived appearing wilted, smashed from packaging, and almost dead. The vase selected was suppose to be red, but clear one was given instead. I reached out immediately and asked that a new order, or for a refund, and only a 20% refund was offered. I will NOT ever purchase from this company.”
“Utterly disappointing after using FTD over a decade. Valentine's Day order for again mom changed to 2/18 with no notification and customer service initially telling me on multiple calls it was "out for delivery". Best offer was a %50 refund. Excellent way to lose a long time customer.”
“I brought flowers from them and was told they would be delivered on the same day. I even said next day. Valentine Day flowers. Suppose to be delivered on the 15th. They saying it won’t be delivered until 18th. I ask for a refund since that is way too late. They refuse give me the money back for the flowers. I called same day they were supposed to be delivered.”
“Beware don’t order from FTD Flowers never received my valentines flowers and they said it was delivered from the florist. Hopefully they will refund my $90.00👎👎”
“I ordered flowers for my sister to have delivered! This is a rough time for her and I wanted her to have flowers delivered on Valentine's Day. The order showed delivered and she never received them! I will never order from again!”
“I want to give a 1 star review but flowers were delivered, just not what I ordered. Beware, I ordered from FTD and they sent the order to this local florist as seen on the envelope that came with the order. On FTD's website you select the arrangemnent then select standard, deluxe or premium. I chose premium but standard was delivered. The delivery guy is also on camera not ringing the doorbell and leaving the flowers sitting outside for over 2 hours before we realized they had been delivered. One of the flowers is missing half of its petals and another is drooping. Absolutley angry that a local florist decided to save themselves money and deliver a standard arrangment. I will no longer order flowers online and you have a better chance just buying flowers at your local grocery store. Ater filing a complaint with FTD they decided to refund 30% of the payment. They should have re-delivered exactly what I had ordered along with a 50% refund.”
“I ordered chocolate strawberries for my fiancée and they came in looking like a murder scene. Packaging could be done differently in order to prevent this.”
“Ordered bouquet for Valentines day for $60.00 plus $24.95 shipping and tax over $90.00
Received only 11 good roses 1 broken and no other fillers with it.
Sorry looking for over $90.00
Save the money. Wal Mart would have been better. Going there now for better flowers.”
“I ordered Valentine’s Day flowers three days in advance, and they were still undelivered after 9 pm. A service rep said they would come the next dat - but that was unacceptable. I was able to get a refund, but there is absolutely no excuse for such service. The company obviously is more interested in taking orders than in satisfying customers. This is the last time I will use FTD. I encourage others NEVER to use them. Wish I could have left zero or negative stars.”
“Here I sit on valentines day, and the 300.00 flowers that I ordered for my wife, are not here. I don't need them tomorrow. I needed them today. This is the 2nd time ftd has done this to me. Im done with this company. Keep your flowers and refund me my $. FTD, ruined my valentines, again. Smh.”
