“Received flowers three days late from my daughter. They look terrible some dead, received from Hyvee florist and I called them and they said FTD would have to handle and hung up. My daughter, who lives 10 hours away is trying to get an answer but on a loop with FTD. She spent $100 and I got a bouquet at Walmart for $5 that looks much better.”
“I ordered a flower for my best friend for Mother’s Day. The flower arrived on time and it was in great shape, but I was just disappointed because I have an add-on gift for that one and it was never included in the package. And they did even bother giving me a notification or what not. I was very excited for that add-gift along with the flower. Overall, the flower looks great, but it would have been better with the additional gift that I ordered that supposed to come with it.”
“FTD did a horrible job with Mother’s Day flowers!!!!! I called they said they would select another store and resend out day after Mother’s Day and they didn’t. They emailed they would refund. What the heck!!!!they didn’t even try. I will never order from them.”
“This is not the first time, today is Tuesday Mothers day was Sunday my mom still did not get her flowers. They offered 30 percent off and delivered today, I told them never mind.”
“I had flowers delivered on Saturday before Mother’s Day and the florist this company used just left the flowers outside never rung the doorbell and it was a basic arrangement. I called FTD back on Mother’s Day and I was supposed to get a redelivery but 2 days later no delivery was made. I had continue to call due to a language barrier and never got to speak to an American customer service representative.”
“The worst. Flowers sent that are 1/3 of the photo. Paid for mothers day delivery, couldn't deliver for 2 days after. Then explained my mom had a stroke after mothers day, just give me my money back, and they said nope we will deliver these to her house tomorrow....do you want us to change the address to the hospital???? THE WORST COMPANY EVER”
“Ordered the “Fiesta Bouquet” for our adult daughter on Mother’s Day. It was never delivered. When I called today, big apologies but refusal to refund more than 30% of my money (over $100 bouquet) representative “assured” me it will be delivered tomorrow. Very bad business. Bad follow through.”
“If possible I'd give a -0.
Ordered flowers for funeral services several days in advance.
FTD Charged my credit card..... never delivered. Took for ever to give me response WHY. Only found out after I called twice. Offered to deliver in the evening however was for a funeral, very disappointed.”
“Ordered flowers April 30th for delivery on May 9th. My mom just got them today and they were not even what I paid for. It was some holly looking mess that clearly got thrown together and then they offered a 20% refund. Late and wrong flowers but won’t give me my money back. Plus the flowers came from our local grocery store. Never buying from them again.”
“Terrible customer service. Tried calling because they didn't deliver my flowers on Mother's Day as I selected. I got someone from India that I couldn't understand and he refused to transfer me to someone in the US. I will NEVER us them again.”
“Spent $90 sending my disabled mother flowers for mothers day. FTD employed UPS to deliver the gift. They dumped the package on the side of the road in the weeds. We my disabled mother attempted to retrieve package she fell in the ditch and 911 had to be called. Pathetic. When opening package flowers were not bloomed...they were barely past the stage of planted bulbs. Never again will I spend my money with this pathetic company.”
“They charged a high premium for delivery. And did not meet the deadline. Then issued a very small refund on part of that fee. Don't buy from this company.”
“I made this order on Monday May 5th to be delivered on Friday May 9th. Called my mom on May 10th to ask her about the flowers and she informed me that she has not received them yet; which was interseting since I had recevied an email confirmation they were delivered. I called FTD 800 number to complain, the agent informed me of the mistake and stated he will get them delivered on Sunday, Mother's day and refundedme the deliver fee. Well today Sunday Mother's Day 830PM and still no delivery so I requested a full refund. FTD YOU MADE ME LOOK BAD ON MOTHER'S DAY!!!!!! I have been using you for years and this is the first time you din not follow through with my order. ANGRY SON!”
“Ordered flowers for Mother's Day which simply did not arrive. I chased them during the day to confirm i should still expect delivery that day, and was assured, on their live chat function, that delivery would still occur before the agreed 8am-8pm window.
At 8.30pm the flowers had still not arrived and i had received zero communication. I again contacted them expressing my disappointment. They offered to refund half my money and deliver the following day (e.g. the monday after Mother's Day)
I told them to cancel my order completely and refund me in full.
I WILL NEVER USE THIS COMPANY AGAIN”
“I ordered flower for Mother's Day for my daughter-in -law who is a mother for the first time. I spent $124.56 for flowers that was never delivered. I called 3 times on Mother's Day to get the order status. They said it will be delivered. It never did. I placed the order 11 days before Mother's Day to make sure of its delivery.
I am so disappointed and disgusted with FDT. I asked for a refund. This was a very special occasion, and they totally ruined it.”
“I would give them zero stars if I could. $120 and two phone calls later and no delivery for Mother’s Day. After hounding them they finally gave me a full refund. DONT USE THESE PEOPLE! The company operates out of India and has no control over flowers or delivery!”
“The flowers I ordered were supposed to be delivered on Friday the 9th. When they had not yet been delivered on the 10th I first did tracking on it which is a joke since the only update was that the delivery date had been changed to the 10th. Later in the evening of the 10th I again checked the tracking and it still said the 10th. I then contacted FTD and was connected with someone who barely spoke English. After struggling to understand what she was saying she put me on hold and when she came back on the line she assured me they would be delivered by 6 pm that evening. I said it’s already 6 pm. She then assured me again that they would be delivered that night. By 9 pm they still had not been received. I again checked the delivery status this morning and the tracking still showed that they would be delivered the 10th. At 2 pm today they finally arrived, however the arrangement was nothing like I’d ordered. To say the least I was very disappointed and I will not be using them again.”
“Charged $100 for a simple bouquet, missed the delivery date by so long that the person was no longer in town to receive them, and would only refund me $19. And only communicated with generic form emails. Out $81 dollars and the person never got their flowers. Total scam. Avoid at all costs.”
