Flowers ordered on 12/18, to be delivered on 12/20. FTD said they delivered the bouquet to delivery address, never happened. Looked at order and they had used a non-existent address. Asked us to be patient until 8 pm on 12/20, never delivered bouquet. Flowers supposedly to be delivered on 12/21, never happened. Finally got a delivery of “floral trash” in a vase, looked liked scrap flowers, most were filler flowers that didn’t have stems. Looked absolutely nothing like the Deluxe bouquet order, looked like a 7 year-old crammed scrap flowers into a vase, definitely not a bouquet. Many calls and 14 emails, no flowers. They wanted to give us 50% off, asked us to be patient, give them additional chances to make it right. Finally argued a refund after many days and an inordinate amount of time/effort! We’re done with FTD, will never use this service again.