What went wrong is what I would like to know! Because I ordered flowers to be delivered to my sister for her birthday and she never received them! I called at 6:30pm and someone told me they had until 8pm! 1st I was disappointed because I would have that she would get them during the day for her to enjoy! But then I called again after 8pm to see if they knew an update and she asked my what was the problem? After I just told her! So then I asked for a refund! I did get it but no explanation as to what happened! I am so disappointed and not only did I have to explain to my sister I didn’t forget her birthday but I ruined what was supposed to be a surprise! So know we are both disappointed and upset! Thanks so much for your help! Really upset!