My flowers were not delivered to the correct address. They were for a funeral and burial service. They missed it completely. Very disappointed! I called that morning to verify it was being delivered to the correct address and they verified it with me but did not give me the florist's name or check with them directly. Everything I could do myself online. No help at all! This was very important. The address was to a very well-known funeral home so not sure why the mishap. They delivered the flowers to a closed business that had nothing to do with this place and 2 miles away. It took me hours to get this sorted out. They never offered to fix correctly just sorry, and we will contact the florist. Also, they then proceeded to say they could not do a redelivery to the funeral home and needed to deliver to my home address. It NEVER SHOWED!! Days later the widow let me know the funeral home finally received the flowers there. ???? I thought they couldn't deliver to the funeral home which I kept asking for. Then no communication they were delivering the flowers there instead of my home address. Bad customer service! Also, now that I know the florist Mt. Scott Fowers, I would never recommend them as well. I placed my order 4 days prior, and they should not have had a problem. I called the morning of to confirm too. Don't order from FTD!! Even after getting a discount with Groupon, it is not worth it! Call your florist directly!!!