A week and a half before Mother's Day, I ordered flowers to be delivered on May 10 (the day before Mother's Day). The confirmation I received from FTD confirmed the delivery date of May 10. May 10 arrives - no flowers. I checked tracking which now said they would be delivered on May 12 (the day AFTER Mother's Day). I call customer service, which confirmed FTD was now delivering on May 12 because, as the customer service representative explained, "it's a busy time of year." No kidding - that's why I ordered a whole week and a half in advance. After suggesting that FTD should have told me that it couldn't deliver on May 10 at the time I ordered (or at least that it couldn't guarantee the delivery date and that flowers deliver for Mother's Day AFTER Mother's Day were pretty much worthless, I was offered a 30% discount. Then a 50% discount. I countered each time with full refund since I wasn't getting the benefit of the bargain. After 20 minutes on the phone I finally got the full refund, which is the right result, but why did I have to fight to get there? It just adds insult to injury. I will never order from FTD again.