I ordered a deluxe bouquet of flowers for my 90 year old Aunt for Mothers Day. It was very important so I ordered them way in advance. The order was not delivered on the expedited date I paid for and then I was told it would be delivered the next day which is the day before Mothers Day and still she didn't get them. FTD canceled my deliver without a message, email or call. This is the second year In a row they didn't deliver. Last year the broke my personalized vase and would not fix another one in time even though it was there fault. I will never order flowers from FTD again. They have the worst delivery service. I'm a very unhappy customer and customer service did not assist at all but rather made it me feel like it was my fault instead of theirs.🥵😡 Sincerely a very upset no longer a customer.