FTD was supposed to deliver a plant to my sister for her birthday on May 12. It never arrived. I had to go into a chat to find out that it was not going to be delivered on May 12 that it would be May 13. The plant was not delivered on May 13 and I had to go into a chat to find that out. They offered to deliver the plant on May 14. Nope. Her birthday was two days ago. I would’ve never known that her gift was not delivered if I had not contacted them. Never ever order flowers or a plant or anything from FTD. Worst customer service ever, worst delivery service ever!!!!