Appalling service, my partner has waited in all day for a collection that was supposed to have taken place by 2pm. On calling the office she was told that the driver had attempted to deliver, had called and even 'knocked'. This is a blatant lie as my partner had her 'phone with her all of the time and with the windows open in the small block of flats would have heard the van arrive. We will be detailing our complaint to the retailer concerned in the hopes that they will find better logistics partners.
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