Pam
I got an email on 1st September saying my sofas would be delivered on Saturday 4th September,myself and my family were all isolating as we had covid do I emailed them back to tell them this and got no reply so phoned them the following day and spoke to a polite man who said they would change delivery to Saturday 11th September so I got rid of my old sofas yesterday and sat in the house all day today on garden chairs and waited till 2pm and had heard nothing from them so decided to phone and see if they could give me a rough idea of when my delivery would be,the woman on the phone was rude and uninterested and told me my sofas were not scheduled to be delivered today,I explained that I had spoken to a man on the phone and he changed my delivery date to today as we had been isolating ,but no she said we wouldn’t be getting our delivery today and made out I was a liar and said our calls are recorded and we have no record of your call,told me she would get back to me soon with a new delivery date I asked when soon was and she would not answer me,she also said “we don’t deliver Saturdays”I said why did I get a Saturday date when you originally emailed me then?still wouldn’t answer,I’m not left with no sofa and no clue when I’m getting it and my husband is 72 years old and has health problems and no comfortable seat to sit on,absolutely disgraceful,total shambles of a company,thd manufactures need to stop using this company and hopefully it closes down cause there treated people with total disrespect
2 years ago
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