terrible experience, incompetent, not able to understand instructions, no able to communicate between office and delivery staff two completely unsuccessful attempts, we bought a 3 seater sofa, unfortunately if I can't take the sofa out of the packaging, it won't go through the door, I already knew that when we bought the sofa, we left it instructions on delivery, very clear by email , also very clear about the responsibilities to transport in side the house 2 times today I signed the receipt paper assuming any damages,before the sofa was t take alt from the van but I was not allowed to open my the sofa to go through the door, if I open the sofa the employees do not help me to bring it into the house, and I cannot bring a sofa for 3 people alone in the house If you are an online seller and use this company I will never do business with you, waste of time