this was a heavy delivery (ping pong table, 80kg) and I live on the first floor. it took 1 and a half weeks to deliver but they gave me a 3 hour slot with some notice and a further message 20 mins prior to arriving. there was a very superficial scratch on the surface table and some leg paint was also scratched away from a small spot; however the 2 man team carried one hals at a time upstairs as i explained it would have been impossible for me alone to carry a 5foot by 5 foot 40 kg board alone without damaging it. that makes up for the slight scratches on arrival