Anonymous
Don’t use this delivery company, they are awful. They delivered a sofa which we ordered through a sofa company, it took them half an hour to get it into the house as they first started complaining that it was too heavy even though they were the ones that loaded it into the van in the first place. They wanted us to sign a disclaimer saying that if they damage the sofa bringing it into the house that they air not deemed liable as the sofa was “too heavy for them” I refused to sign this because I am not paying for their damage. The manager then called me to speak about how they would get the sofa into the house because the 2 men had told their manager that the access into the property was restricted and we should have made them aware of this, that was a ridiculous excuse a we have large double gates to the garden and patio doors that were both open into the property. There is no way that anybody else would struggle getting this in the house. The manager said they were going to need to take to sofa out of the box to get it into the house because of it being too big to fit into the property even though you could have fit a box double the size through into the house, we said no they either take it back and come back with someone else to help them or get it into the house in the box and unpack it in the property as they said it could get damaged bringing it in due to its weight. They didn’t listen to my instructions at all they took it out the box and brought it in unprotected and said their manager told them to at this point we had given up and if they damage it they are then held responsible as I didn’t sign to say they were exempt from liability. Luckily they didn’t damage the sofa but I am not happy at all with their service and will make sure they never deliver to us again. Also they didn’t have a Face mask or any kind of PPE to wear but we needed the sofa so we had to let them in even though I felt like they put us at risk.
3 years ago
Read Furdeco Reviews
Furdeco has a 4.0 average rating from 414 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial