IAPPALLING CUSTOMER SERVICE – AVOID THIS DELIVERY COMPANY!! I ordered 2 radiators via Screwfix to be delivered from Acova by Furdeco. I received a telephone call from a surly staff member who informed me of the date and time allocated for my order (6 days after the order was placed) I asked if it was possible to change the date as I would be at work and not at home. I was abruptly told that if I wanted to change the date the good would not be delivered till much later and possible not the same week. I agreed. I then received a text to confirm the date and time slot. I replied to confirm and received another text again confirming delivery date and time slot. No goods arrived. I tried to call Furdeco at the Tipton depot. I waited in a queue for 20 minutes only for my call to be terminated because it was 3 minutes passed the office finishing time. The Next morning I rang again. The “Customer Service” guy offered no explanation simply to say it was not in the warehouse. I asked why I had received 2 texts and a telephone call to confirm delivery when they didn’t have the goods. The guy did not reply. I also pointed out that according to the tracking system no date had been allocated for my delivery. Again he said that it was nothing to do with him and until the good arrived I would have to wait. I asked how long that “wait” would be and he said he didn’t know. As the person I was speaking to clearly couldn’t care less I asked to speak to someone who might be able to tell what had happened to my order. He then put me through to another extension that rang out and then disconnected me. I then contacted Screwfix to see if they could help. During the morning I had an e-mail from someone called Ryan who I presume worked for Furdeco but the e-mail did not make clear who he represented. Ryan said that there had been a loading error and they were trying to re-route the order and I might be able to have them delivered in a few days; though he was not certain. I decided that I could not wait and doubted that Furdeco ability to deliver these item without further problems and delays. I contacted Screwfix and received a refund. The contrast between the customer service offered by Screwfix and the complete lack of any at Furdeco was stark. Your Tipton staff needs urgent training as they are incapable of providing a competent service. The attitude and incompetence has resulted in Acova losing hundreds of pounds in sales and I will be telling friends and colleagues not to use Furdeco.