Firstly the Magnolia Stellata tree I ordered on 26th June and duly arrived on 30th June was not as advertised; the tree was in fact grafted onto another tree; when phoning and enquiring about this I was assured that ''this is standard procedure for the tree you have ordered any more queries just phone''. Ok no probs or so I thought, after potting and watering my grafted tree I was more than surprised after a couple of weeks to see shoots coming out of what I can only describe as the surrogate tree; on phoning your customer line (which is now not operating) I spent most of yesterday 20th July 2021 attempting to get a straight answer (by email) as to what I should do, leave them or take them off. Your only reply every time was ''we need a photo'' not bothering to ring me even though I said I would pay for your call. Finally one of my neighbours took a photo and it got sent to you, your reply was ''take them off with a sharp instrument and cover the part they have come from with tree sealing wax''. A phone call would have saved all the frustration I suffered; foxtrot oscar is what I say to you I for one will never recommend your chocolate teapot company.