Gardeners Dream Reviews

Name: Gardeners Dream
Address: Gardeners Dream, Glasgow Road, Kilsyth, Glasgow
Rating: 2.79

2.8 Rating 226 Reviews

42 %

of reviewers recommend Gardeners Dream

2.8

Based on 226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email

Visit Website

Phone:

1236 822 000

Email:

sales@gardenersdream.co.uk

Location:

Gardeners Dream, Glasgow Road, Kilsyth
Glasgow
G65 9BX

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Gardeners Dream 1 star review on 19th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service plants well packed all in good condition could not be happier with the service”

Helpful Report

Posted 3 years ago

“What a rip off! Plants are tiny and one was half dead with yellowing leaves. Not as advertised, paid quite a bit for poor quality cuttings. Lesson learnt! Avoid this company.”

Helpful Report

Posted 1 day ago

“I ordered 2 plants from Gardeners Dream in January - both were diseased and failed to grow. The first Sambucus Nigra Black Beauty Black Elder Deciduous Shrub was replaced by them with a healthy “shrub” although it is only the size of a credit card! The second Dragons Claw Willow tree was purchased at £104.99 - it had some dieback on arrival and was trimmed - just over 4 months later it is now clearly dying of a fungal infection/virus which was present on purchase - unfortunately Gardeners Dream tell me they do not replace trees after 16 weeks even though photos clearly showing the diseased areas were sent. This purchase has turned into a very bad and costly experience - I would expect a replacement from a reputable plant supplier within the first 6 months of growth for a tree at this price. I will not be buying from them again and I would not recommend purchasing plants from this company.”

Helpful Report

Posted 1 week ago

“Received a 80thyear rose bush from my granddaughter, unfortunately the plant was riddled with vine weavil eggs, tried putting in new pot & compost, but, plant has died, can you help please?”

Helpful Report

Posted 1 week ago

“Very poor service. My plant arrived in poor condition. After reporting it and sending pics my concern was dismissed saying monitor the plant for 7 days. Very disappointed with this company and its customer service.”

Helpful Report

Posted 1 week ago

“I ordered a fushcia plant and paid 10.68 and was very disappointed with what arrived. It was a tiny pot with lots of leaves and no blossoms or flowers at all. I contacted customer service and was not given a satisfactory response or a possible refund, even though I fairly said I would be happy with just a partial refund. I will never buy anything again from this business and will advise my friends and family to also avoid this company. Sharon Kelleher”

Helpful Report

Posted 2 weeks ago

“I have ordered few plants and one of my plant costs £8.99 which was dead. Then the other issue i had was my wisteria plant which costed £79.99 and they advertised is pink but when i looked at the plant label it's pale pink. I have been going on with emails to customer service no help at all. Terrible service 😑”

Helpful Report

Posted 3 weeks ago

“Received a Rowan tree from Gardeners Dream it was a 7ft glorified twig with the top removed its almost impossible to return because of the height,they respond to our complaint with you have to return it at our expense ,it’s not fit for purpose they don’t care ,two OAPs £99 out of pocket disgraceful !”

Helpful Report

Posted 3 weeks ago

“What a load of rubbish they are, they sell plants not as advertized i.e. 20 - 30cm they were only 14cm !!!!”

Helpful Report

Posted 1 month ago

“I bought two Geranium Mavis Simpson, described as 15-25cm tall (including pot which was 9cm tall. Each plant cost £8.92 so I was expecting a reasonably mature plant. What I received were two tiny plug plants which had been pushed jauntily into a 9cm pot. The growth on the plant being 1cm high. I contacted the company asking for a return label as the plants did not match the description. This was refused and the company are refusing to acknowledge my emails. Disgusting.”

Helpful Report

Posted 2 months ago

“High quality acer Quickly delivered good price Brian Dale”

Helpful Report

Posted 2 months ago

“I ordered a Nordmann Fir for £100 from this company through B&Q, it died within a few days and was dropping needles extensively. I asked for a replacement or refund and they refused, telling me I killed the tree. I used a plant identifier app on the tree which told me it was not a Nordmann Fir at all, and that it was sick. Worst customer service and even worse quality products”

Helpful Report

Posted 4 months ago

“The Norman Fir Xmas tree isn’t very healthy looking not very bushy not as in pictures appears shorter that 5ft Paid well over the odds as wanted a potted tree to use for next year but no roots I could have purchased one locally much more asthetically pleasing for half the price Very disappointed”

Helpful Report

Posted 5 months ago

“Poor service and still continuing to pursue 2 weeks later why I’ve obtained dead plants and they are a seeker via BQ ,BQ will be notified again as lack of ignorance communication from seller and lack of refund or replacement”

Helpful Report

Posted 6 months ago

“I ordered Heuchera Wild Rose to add to one I already had. When it arrived it was clear to me that it was not the right variety. It was much darker than the description on their website and it was clearly very different from the one I already owned. I contacted customer services and they insisted it was correct. I have enclosed a photo of the plant I received and the photo on their website. I was disappointed by my purchase and the dismissive response from the company. I won’t be buying from them again.”

Helpful Report

Posted 6 months ago

“My Plants arrived in a Beautiful condition...and very healthy plants. Packed very well in their own little boxes. Would definitely buy from this company again. 10/10 !👍”

Helpful Report

Posted 7 months ago

“Bought plants via website which are dead told non returnable or refundable told they will grow back false. Advertising on there side past from pillar to post told how to grow them as if I needed to know arrived with hardly any leafs one plant had one leaf other was completely dead vile feedback from both agents will not buy again waste of money”

Helpful Report

Posted 7 months ago

“Do not use! Ordered two hydrangeas from them. Plants that arrived were tiny, more like two mint plants than hydrangeas and nothing like the photos or size advertised. Bought through B&Q’s website and seems impossible to return.”

Helpful Report

Posted 8 months ago

“Terrible Customer service as a verified seller for B&Q. Sent me the wrong item and will not provide a pre paid postage label or collection for item, they expect me to send it back at my own cost. Been going back and forth for two weeks now. B&Q have agreed it should be Gardeners Dream who should arrange collection. Be aware that if you receive the wrong product. It is a nightmare to try a return if you don’t want it to cost you for their mistake.”

Helpful Report

Posted 9 months ago

“Excellent Quality plants at great prices, customers service top notch, I highly recommend”

Helpful Report

Posted 10 months ago

“Plants arrived in a terrible state, should have never been sent out from warehouse like this. Contacted the company and all they offer is 40% discount refund. Not even half of my money back. They admit that the plants shouldn’t have left with the yellow dying leaves, disgusting place do not buy from them.”

Helpful Report

Posted 10 months ago

Gardeners Dream is rated 2.8 based on 226 reviews