Gardeners Dream Reviews

Name: Gardeners Dream
Address: Gardeners Dream, Glasgow Road, Kilsyth, Glasgow
Rating: 2.73

2.7 Rating 234 Reviews

41 %

of reviewers recommend Gardeners Dream

2.7

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email

Visit Website

Phone:

1236 822 000

Email:

sales@gardenersdream.co.uk

Location:

Gardeners Dream, Glasgow Road, Kilsyth
Glasgow
G65 9BX

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Gardeners Dream 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service plants well packed all in good condition could not be happier with the service”

Helpful Report

Posted 3 years ago

“Lovingly packed for two sticks and one leaf. Yes I asked for a 9cm pot but it will take more than a packet of fungus to get this poor thing growing for £6 plus postage the salvia was an insult. I gave you a try and sadly not impressed.”

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Posted 2 weeks ago

“Absolutely discussed in the service given I ordered £2000 pounds worth plants. No way of contacting this business and when u message them u just get ignored Absolutely disgusted 😒 stay clear as a customer ur not important and treated like rubbish”

Helpful Report

Posted 3 weeks ago

“I ordered 4 3 ltr pot dahlias! They’ve arrived with not a single bloom or bud on them, and also no label showing me what they are! I paid almost £16 each for these plus postage and packing! Was told to return them if I want my money back! This would be difficult to pack, so I’m lumbered with them! Disappointed and annoyed!!”

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Posted 1 month ago

“Budelia plant arrived. Very spindly and leaves are going yellow. Very disappointed. Won't be buying again.”

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Posted 1 month ago

“Wrong plat delivered.”

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Posted 1 month ago

“Genuine complaints are not taken seriously I specifically wanted 4 different Acers. When the 4 arrived 2 were identicaI despite having different names. I was told, "We’ve checked with our growers, and they’ve confirmed that Acer 'Taylor' and Acer 'Iyoshi' are indeed the same variety. It is commonly labelled as 'Iyoshi' in Europe and as 'Taylor' in the UK, but both refer to the same distinctive cultivar". I was not happy with this response and replied "If the Iyoshi and Taylor are in fact the same then why sell label/advertise differently. The Iyoshi detail is also different in its description it states its an usual variety of Japanese maple with graceful foliage with bright green leaves. The description of the Taylor is 5 lobed, with colour changing leaves starting pink. I am not happy with your reply and feel I have been misled" The final and most insulting I cant be bothered reply: Thank you for sharing your concerns. We appreciate your feedback regarding the product descriptions and understand how this can be confusing. Product descriptions can vary by region due to differences in naming conventions and marketing strategies. This sometimes leads to different descriptions for essentially the same product. We strive to provide accurate and consistent information, and we apologise if this has caused any confusion. Your feedback is invaluable, and we will certainly review our product descriptions to ensure clarity for our customers. If you have any more questions or need further assistance, please let us know. Have a great day! Thankyou Gardeners Dream. Date of experience: 05 June 2025”

Helpful Report

Posted 1 month ago

“Gardeners dream....Gardeners nightmare Ordered a Acer Taylor from here and when it arrived it sadly was of poor quality with 2 main branches crossed over and a big 10 inch piece snapped off, they agreed a replacement which was sent however the replacement was in an unlabelled pot and in fact not a Taylor at all but in fact one called Butterfly, I tackled them about this and they claim their supplier said it was what I ordered!, first things first why would a large company like Gardeners dream take the word of a third party supplier who supplied a plant in an unlabelled pot?!!, this in itself is unacceptable as it could be anything but in this case Butterfly, I put this replacement up next to the Butterfly I have and they are exactly the same, even other Acer enthusiasts have said its Butterfly!. Beware if you considering purchasing from here especially if they take the word of a third party supplier that the item is correct even if its unlabelled, didn't even offer to change it. Won't be using gardeners dream again, it's a nightmare.”

Helpful Report

Posted 1 month ago

“I bought some petunia bedding plants online via bandq and was very disappointed with the quality. There were only 2 flowers almost dead and hardly any buds visible on the others. I have purchased from Gardeners Dream previously and have mostly been pleased with the quality.”

Helpful Report

Posted 1 month ago

“What a rip off! Plants are tiny and one was half dead with yellowing leaves. Not as advertised, paid quite a bit for poor quality cuttings. Lesson learnt! Avoid this company.”

Helpful Report

Posted 1 month ago

“I ordered 2 plants from Gardeners Dream in January - both were diseased and failed to grow. The first Sambucus Nigra Black Beauty Black Elder Deciduous Shrub was replaced by them with a healthy “shrub” although it is only the size of a credit card! The second Dragons Claw Willow tree was purchased at £104.99 - it had some dieback on arrival and was trimmed - just over 4 months later it is now clearly dying of a fungal infection/virus which was present on purchase - unfortunately Gardeners Dream tell me they do not replace trees after 16 weeks even though photos clearly showing the diseased areas were sent. This purchase has turned into a very bad and costly experience - I would expect a replacement from a reputable plant supplier within the first 6 months of growth for a tree at this price. I will not be buying from them again and I would not recommend purchasing plants from this company.”

Helpful Report

Posted 1 month ago

“Received a 80thyear rose bush from my granddaughter, unfortunately the plant was riddled with vine weavil eggs, tried putting in new pot & compost, but, plant has died, can you help please?”

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Posted 1 month ago

“Very poor service. My plant arrived in poor condition. After reporting it and sending pics my concern was dismissed saying monitor the plant for 7 days. Very disappointed with this company and its customer service.”

Helpful Report

Posted 2 months ago

“I ordered a fushcia plant and paid 10.68 and was very disappointed with what arrived. It was a tiny pot with lots of leaves and no blossoms or flowers at all. I contacted customer service and was not given a satisfactory response or a possible refund, even though I fairly said I would be happy with just a partial refund. I will never buy anything again from this business and will advise my friends and family to also avoid this company. Sharon Kelleher”

Helpful Report

Posted 2 months ago

“I have ordered few plants and one of my plant costs £8.99 which was dead. Then the other issue i had was my wisteria plant which costed £79.99 and they advertised is pink but when i looked at the plant label it's pale pink. I have been going on with emails to customer service no help at all. Terrible service 😑”

Helpful Report

Posted 2 months ago

“Received a Rowan tree from Gardeners Dream it was a 7ft glorified twig with the top removed its almost impossible to return because of the height,they respond to our complaint with you have to return it at our expense ,it’s not fit for purpose they don’t care ,two OAPs £99 out of pocket disgraceful !”

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Posted 2 months ago

“What a load of rubbish they are, they sell plants not as advertized i.e. 20 - 30cm they were only 14cm !!!!”

Helpful Report

Posted 3 months ago

“I bought two Geranium Mavis Simpson, described as 15-25cm tall (including pot which was 9cm tall. Each plant cost £8.92 so I was expecting a reasonably mature plant. What I received were two tiny plug plants which had been pushed jauntily into a 9cm pot. The growth on the plant being 1cm high. I contacted the company asking for a return label as the plants did not match the description. This was refused and the company are refusing to acknowledge my emails. Disgusting.”

Helpful Report

Posted 3 months ago

“High quality acer Quickly delivered good price Brian Dale”

Helpful Report

Posted 3 months ago

“I ordered a Nordmann Fir for £100 from this company through B&Q, it died within a few days and was dropping needles extensively. I asked for a replacement or refund and they refused, telling me I killed the tree. I used a plant identifier app on the tree which told me it was not a Nordmann Fir at all, and that it was sick. Worst customer service and even worse quality products”

Helpful Report

Posted 6 months ago

“The Norman Fir Xmas tree isn’t very healthy looking not very bushy not as in pictures appears shorter that 5ft Paid well over the odds as wanted a potted tree to use for next year but no roots I could have purchased one locally much more asthetically pleasing for half the price Very disappointed”

Helpful Report

Posted 7 months ago

Gardeners Dream is rated 2.7 based on 234 reviews