Genuine complaints are not taken seriously I specifically wanted 4 different Acers. When the 4 arrived 2 were identicaI despite having different names. I was told, "We’ve checked with our growers, and they’ve confirmed that Acer 'Taylor' and Acer 'Iyoshi' are indeed the same variety. It is commonly labelled as 'Iyoshi' in Europe and as 'Taylor' in the UK, but both refer to the same distinctive cultivar". I was not happy with this response and replied "If the Iyoshi and Taylor are in fact the same then why sell label/advertise differently. The Iyoshi detail is also different in its description it states its an usual variety of Japanese maple with graceful foliage with bright green leaves. The description of the Taylor is 5 lobed, with colour changing leaves starting pink. I am not happy with your reply and feel I have been misled" The final and most insulting I cant be bothered reply: Thank you for sharing your concerns. We appreciate your feedback regarding the product descriptions and understand how this can be confusing. Product descriptions can vary by region due to differences in naming conventions and marketing strategies. This sometimes leads to different descriptions for essentially the same product. We strive to provide accurate and consistent information, and we apologise if this has caused any confusion. Your feedback is invaluable, and we will certainly review our product descriptions to ensure clarity for our customers. If you have any more questions or need further assistance, please let us know. Have a great day! Thankyou Gardeners Dream. Date of experience: 05 June 2025