Gardeners Dream Reviews

Name: Gardeners Dream
Address: Gardeners Dream, Glasgow Road, Kilsyth, Glasgow
Rating: 2.78

2.8 Rating 227 Reviews

42 %

of reviewers recommend Gardeners Dream

2.8

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email

Visit Website

Phone:

1236 822 000

Email:

sales@gardenersdream.co.uk

Location:

Gardeners Dream, Glasgow Road, Kilsyth
Glasgow
G65 9BX

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Gardeners Dream 1 star review on 19th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants arrived in a terrible state, should have never been sent out from warehouse like this. Contacted the company and all they offer is 40% discount refund. Not even half of my money back. They admit that the plants shouldn’t have left with the yellow dying leaves, disgusting place do not buy from them.”

Helpful Report

Posted 10 months ago

“Ordered bushes and 2 were in poor condition. After many photos and messages they sent me 1 replacement not 2. They refused to send the other 1. Customer service was very poor had to pull the other ones I planted back out to return for a refund. They are a gardeners nightmare not a dream”

Helpful Report

Posted 11 months ago

“Pathetic , No phone line available. Emails ignored , I ordered 24 May #439707, advised order despatched 27 May . No acknowledgement received of mails sent to date.(3 June). Definitely won’t deal with a company that doesn’t have a telephone complaints/ order queery dept.”

Helpful Report

Posted 11 months ago

“Impeccable customer service I’ve ordered plants from here on quite a few occasions and only ever had one issue with damaged items which I received a full refund for. Very professional set up and I’ll continue to purchase from them”

Helpful Report

Posted 11 months ago

“I ordered 3 yellow / orange azaleas. They sent 3 identical pink ones and will not refund. (They told me they would fade to yellow … yeh right). Rogues!”

Helpful Report

Posted 1 year ago

“I ordered Ficus Hilliis, difficult to source here in UK, (I had two of these beautiful trees in Australia grown from small plants). The ordered plants arrived 4 days later, very well boxed and super healthy exactly how I remember buying them in Australia. I am very happy with the quality of my new plants and the exceptional care they were packaged. I would definitely use this company again. My first time using this company.”

Helpful Report

Posted 1 year ago

“Ordered marshmallow strawberry plants, 2 have died ,other plants must be over 2years old ,plants have woody stems,put in good compost,very puny plants struggling to grow,wont be ordering any thing else,”

Helpful Report

Posted 1 year ago

“Avoid!! Wish I'd have read the real reviews..this company is a total waste of money. I paid good money for a dead twig..certainly NOT as advertised. Yet again avoid..tried repeatedly to upload more photos and my bank card details ..only to be told it wouldn't post.. I will investigate..SCAM.”

Helpful Report

Posted 1 year ago

“We ordered an aspidistra plant from you which was delivered today 9th of March Mr Keith Griffiths we are over the moon with the quality of it we shall definitely be ordering again from you first class service from ordering to delivery thankyou Keith”

Helpful Report

Posted 1 year ago

“Very misleading description of size of plant and an exceptionally poor specimen (tried to upload photo but keeps saying to retry later). When asked to return for a refund I was told I would have to pay my own postage. Poor sevice, poor quality - would never use again.”

Helpful Report

Posted 1 year ago

“Just received my order of Alstroemeria and am very pleased with the quality of the plants.I will definitely use them again. Perfectly packed.”

Helpful Report

Posted 1 year ago

“Plant is really tiny and nothing like advertised on the web site. Very poor value for money and very disappointing. I could have got much better quality and size from local garden centres”

Helpful Report

Posted 1 year ago

“I wish I had read all the negative reviews posted online, I would definitely not have placed an order. I paid just over £21.00 for two plants that were difficult to find locally. When they arrived I was so disappointed to find that including the pot they were barely 25cm in total height. They consisted of three dead twigs in each pot, there were no buds showing or signs of life. In the past two weeks no shoots have appeared. This is my first time ordering plants online, they were bought as a Mothers Day gift but are not fit to give as a present..”

Helpful Report

Posted 1 year ago

“Excellent customer service. I wanted to delay dispatch of my Mother's Day rose so that it would arrive nearer the date, and although I couldn't pick a delivery day I was able to arrange this easily through their website chat support. This was with a very helpful real human being rather than an automated bot. Thank you Craig!. I have used Gardeners Dream before and am pleased with the quality of their plants.”

Helpful Report

Posted 1 year ago

“The magnolia I bought was nothing more than a stick. I could have spent 25% less and got a bushy plsnt at a garden centre.”

Helpful Report

Posted 1 year ago

“I didn't get the plant I ordered, something completely different”

Helpful Report

Posted 1 year ago

“More like Gardeners Nightmare! My £84 Christmas tree arrived squeezed in a tiny narrow box - two branches broken, and many branches especially at the bottom had been trimmed off. Assumed it was mercilessly trimmed to fit the transportation box, as the shape is totally odd - not conical but more cylinder. The tip of the tree is missing so nowhere to place a star - the side stalk is the one which takes the tree to the required 4ft height, but you cannot place a star on it as it is growing diagonally. Total disaster - I had to buy a replacement from local garden centre costing an extra 60 pounds, but at least that looks like a Christmas tree. Emailing the company customer service didn't do anything - 'management said' that 'the tree is fine' and 'won't be issuing the refund' or collecting the order. Beware, spend your money elsewhere!”

Helpful Report

Posted 1 year ago

“Don't buy from these people. They do not honour the 14 day statutory return law, even if you are unhappy. Fact is, the law says you can just change your mind but they think they can override the law.”

Helpful Report

Posted 1 year ago

“Ordered two 1litre uncle toms rose tonic. Received two 500 mls rose tonic. Talk about being ripped off. Don't ever use them, complete scam.”

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Posted 1 year ago

“very poor specimen plants supplied on three occasions. Will not purchase from them again.”

Helpful Report

Posted 1 year ago

Gardeners Dream is rated 2.8 based on 227 reviews