Gardeners Dream Reviews

Name: Gardeners Dream
Address: Gardeners Dream, Glasgow Road, Kilsyth, Glasgow
Rating: 2.73

2.7 Rating 234 Reviews

41 %

of reviewers recommend Gardeners Dream

2.7

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email

Visit Website

Phone:

1236 822 000

Email:

sales@gardenersdream.co.uk

Location:

Gardeners Dream, Glasgow Road, Kilsyth
Glasgow
G65 9BX

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Gardeners Dream 1 star review on 13th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service and still continuing to pursue 2 weeks later why I’ve obtained dead plants and they are a seeker via BQ ,BQ will be notified again as lack of ignorance communication from seller and lack of refund or replacement”

Helpful Report

Posted 8 months ago

“I ordered Heuchera Wild Rose to add to one I already had. When it arrived it was clear to me that it was not the right variety. It was much darker than the description on their website and it was clearly very different from the one I already owned. I contacted customer services and they insisted it was correct. I have enclosed a photo of the plant I received and the photo on their website. I was disappointed by my purchase and the dismissive response from the company. I won’t be buying from them again.”

Helpful Report

Posted 8 months ago

“My Plants arrived in a Beautiful condition...and very healthy plants. Packed very well in their own little boxes. Would definitely buy from this company again. 10/10 !👍”

Helpful Report

Posted 8 months ago

“Bought plants via website which are dead told non returnable or refundable told they will grow back false. Advertising on there side past from pillar to post told how to grow them as if I needed to know arrived with hardly any leafs one plant had one leaf other was completely dead vile feedback from both agents will not buy again waste of money”

Helpful Report

Posted 8 months ago

“Do not use! Ordered two hydrangeas from them. Plants that arrived were tiny, more like two mint plants than hydrangeas and nothing like the photos or size advertised. Bought through B&Q’s website and seems impossible to return.”

Helpful Report

Posted 10 months ago

“Terrible Customer service as a verified seller for B&Q. Sent me the wrong item and will not provide a pre paid postage label or collection for item, they expect me to send it back at my own cost. Been going back and forth for two weeks now. B&Q have agreed it should be Gardeners Dream who should arrange collection. Be aware that if you receive the wrong product. It is a nightmare to try a return if you don’t want it to cost you for their mistake.”

Helpful Report

Posted 11 months ago

“Excellent Quality plants at great prices, customers service top notch, I highly recommend”

Helpful Report

Posted 11 months ago

“Plants arrived in a terrible state, should have never been sent out from warehouse like this. Contacted the company and all they offer is 40% discount refund. Not even half of my money back. They admit that the plants shouldn’t have left with the yellow dying leaves, disgusting place do not buy from them.”

Helpful Report

Posted 1 year ago

“Ordered bushes and 2 were in poor condition. After many photos and messages they sent me 1 replacement not 2. They refused to send the other 1. Customer service was very poor had to pull the other ones I planted back out to return for a refund. They are a gardeners nightmare not a dream”

Helpful Report

Posted 1 year ago

“Pathetic , No phone line available. Emails ignored , I ordered 24 May #439707, advised order despatched 27 May . No acknowledgement received of mails sent to date.(3 June). Definitely won’t deal with a company that doesn’t have a telephone complaints/ order queery dept.”

Helpful Report

Posted 1 year ago

“Impeccable customer service I’ve ordered plants from here on quite a few occasions and only ever had one issue with damaged items which I received a full refund for. Very professional set up and I’ll continue to purchase from them”

Helpful Report

Posted 1 year ago

“I ordered 3 yellow / orange azaleas. They sent 3 identical pink ones and will not refund. (They told me they would fade to yellow … yeh right). Rogues!”

Helpful Report

Posted 1 year ago

“I ordered Ficus Hilliis, difficult to source here in UK, (I had two of these beautiful trees in Australia grown from small plants). The ordered plants arrived 4 days later, very well boxed and super healthy exactly how I remember buying them in Australia. I am very happy with the quality of my new plants and the exceptional care they were packaged. I would definitely use this company again. My first time using this company.”

Helpful Report

Posted 1 year ago

“Ordered marshmallow strawberry plants, 2 have died ,other plants must be over 2years old ,plants have woody stems,put in good compost,very puny plants struggling to grow,wont be ordering any thing else,”

Helpful Report

Posted 1 year ago

“Avoid!! Wish I'd have read the real reviews..this company is a total waste of money. I paid good money for a dead twig..certainly NOT as advertised. Yet again avoid..tried repeatedly to upload more photos and my bank card details ..only to be told it wouldn't post.. I will investigate..SCAM.”

Helpful Report

Posted 1 year ago

“We ordered an aspidistra plant from you which was delivered today 9th of March Mr Keith Griffiths we are over the moon with the quality of it we shall definitely be ordering again from you first class service from ordering to delivery thankyou Keith”

Helpful Report

Posted 1 year ago

“Very misleading description of size of plant and an exceptionally poor specimen (tried to upload photo but keeps saying to retry later). When asked to return for a refund I was told I would have to pay my own postage. Poor sevice, poor quality - would never use again.”

Helpful Report

Posted 1 year ago

“Just received my order of Alstroemeria and am very pleased with the quality of the plants.I will definitely use them again. Perfectly packed.”

Helpful Report

Posted 1 year ago

“Plant is really tiny and nothing like advertised on the web site. Very poor value for money and very disappointing. I could have got much better quality and size from local garden centres”

Helpful Report

Posted 1 year ago

“I wish I had read all the negative reviews posted online, I would definitely not have placed an order. I paid just over £21.00 for two plants that were difficult to find locally. When they arrived I was so disappointed to find that including the pot they were barely 25cm in total height. They consisted of three dead twigs in each pot, there were no buds showing or signs of life. In the past two weeks no shoots have appeared. This is my first time ordering plants online, they were bought as a Mothers Day gift but are not fit to give as a present..”

Helpful Report

Posted 1 year ago

Gardeners Dream is rated 2.7 based on 234 reviews