Have used this company for years but sadly there standards have declined dramatically x
I ordered over £100 worth of plants in the last two months and half of them have been sick or dead x
Trying to get replacements or vouchers is so stressful as they continually ask for more photos of the plants as they can’t make out which plants which ( maybe because there dead) and then I sent photos through a garden app that tells the state of the plants and they wouldn’t accept these photos a week had went by so I had binned the plants and then there insisting unless I retake photos no refund will be given x
I just gave up and there’s been absolutely no contact to see if they can resolve the issue or why I haven’t sent the photos x
Absolutely disgraceful way to treat there customers x
Go somewhere else that’s my advice x
1 year ago
Gardening Express has a
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