I ordered 6 plants, four arrived of which two were worthless. One, a Camelia had its top branches dry and shrivelled and must have been like this when packed, (not watered and left to dry out before packing). The other, a Lilac was not a plant at all, just a root!. So I sent a photo of the damaged plants and their enclosed receipt. This was followed by a barrage of questions about packaging, labels on each container and on an on, just making any complaint an impossible problem for the customer. Obviously no intention to replace, just pocket the cash and do nothing!!