I placed an order with Gardening Express almost a month ago, and unfortunately, only part of my order has arrived. There was no communication about the delay or why the rest of my items weren't sent. After I reached out via email, they responded saying they were not happy with the quality of some of the items and decided not to send them—but they never informed me beforehand. As of now, I still don’t know whether the remaining items will be sent or if I’ll receive a refund. The lack of communication is very frustrating. That said, the items I did receive were of great quality, and the packaging was excellent. I was really impressed with that part. However, their customer service and communication need serious improvement. It's been over a month, and most of my order is still missing with no updates.