If you are wanting to purchase dead trees from a company who are not willing to do anything about it or even respond to your emails then Gardening Express are the best in the business. They state 7 -10 working days during high season for delivery, this was more like 20 days. When the trees arrived half were not fit for purpose and were well and truly dead. I did recieve an initial email requesting pictures of paperwork, labels, trees which I duly returned in the hope of a resolution to be told trees are hardy and they will be fine. It was after my follow up email stating the trees were dead with supporting pictures that all correspondence from them stopped. I have tried numerous times to contact them stating their guarantee and asking them to resolve it. Unfortunately my emails still go unanswered. Please avoid purchasing from this company.