The same experience as many other reviews. Of our recent order for 9 plants, 6 were delivered after 3 weeks and the remaining 3 have still not been delivered after 5 weeks. 4 of plants delivered had clearly been neglected, the 2 pulmonarias were clearly unhealthy, the few leaves on them had yellowing leaves with brown diseased patches, the 2 evergreen ceanothus had lost most of their leaves with just brown stems remaining. Despite contacting Gardening Express immediately and then sending the requested photos, there has been no response. Be warned, this company have no phone number and do not publish an email address so are very difficult to contact. Also they have brilliant returns policy , the customer organised returns at their own expense. Effectively they can just sell rubbish and get away with this. Go to another company like Crocus - they may be a bit more expensive, but they have been excellent in dealing with any problems with plants with prompt refunds.