I had insurance with so called Animal
friends till November 2018. My two dogs were rough housing as they were still getting used to sharing. They liked to mouth each other and sometimes their teeth clashed together. Well the youngest broke the older ones front tooth, only one tho. We noticed it was bothering him so took him to the vets. The vet had to take it out so he had to go into surgery. The vet said as it was an accidental break they will claim direct from the insurance. Well, Animal Friends came back saying as it was a routine tooth extraction they wouldn’t pay out. This lead to emails and phone calls from myself and my vets to them informing that it was not routine and was caused by another dog rough playing. How can that treatment be classed as routine? Understand perfectly if his teeth were in bad shape because of poor care but this is a healthy dog with no underlying issues. Animal Friends stood their ground and refused to pay. Left them not long after that and went elsewhere. I’m sure I’m owed some money as I had recently paid for the month when I left. They didn’t even fight to keep my custom, more of ‘whatever, bye’. Avoid this so called insurance company. My vets won’t recommend them anyway as they had issues in the past with them.
3 years ago
Animal Friends has a
1.7
average rating
from
528
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.