2 years ago I decided to look around for cheaper pet insurance for my dog who was 13 years old at the time. I chose Animal Friends as the price was much lower and policy cover seemed to match my previous insurer. Sadly around 18 months after I took out my policy with Animal Friends, my dog became ill, and despite both the emergency out of hours vet, and my regular local vet both confirming he had no previous medical issues, even providing copies of his health record, Animal Friends somehow put this down to a "preexisting condition" and therefore not covered by the policy, therefore refusing to pay out on the claim. Am devestated as had to have my pet put down 2 weeks ago, I'm not saying the outcome would have been different if Animal Friends had payed out on the claim, maybe I could have had further tests done, but it is more the fact they showed no compassion or support and just refused to deal with myself, or my veteniary practice in trying to resolve the dispute, adding more stress at an already difficult time. Lesson learned not to go with cheap insurers but stick to someone you can trust. Only posting review as seems so many have had similar experiences and hope that either Animal Friends will review their method of dealing with claims, or people will go elsewhere for insurance.