Bill Scott
We have been paying for pet insurance SUPERIOR COVER for our Dog Ruby for 4 years. In March this year she was diagnosed with Damage to her Cruciate Ligament to her right rear Knee. I phoned Animal friends to inform them of this, I was disturbed to be told that " Looking at the policy, she SHOULD be covered for this". I said to the woman on the phone that my dog is covered for £2000, what do you mean SHOULD? The woman couldn't answer me and said I need to ask the Vet to request Pre-approval because the cost would be over £1000. The Vet sent the request on 26th March, we have heard nothing since and Animal friends won't answer the phone, (Probably blame covid) like every other chancer in the UK. It's now Thursday 22nd April and my dog's operation was due tomorrow, Friday 23rd April. We are absolutely disgusted with this, and our dog has to go without her operation that she badly needs, we can't afford £2000, that's why we took out the insurance for problems like this. I should have took more notice of the reviews for Animal friends as a lot of them have had bad times with them not paying out. I have cancelled the direct debit now as it seems the policy is not even worth the paper it's written on. THE GOOD REVIEWS ARE MOST LIKELY ADDED BY THEMSELVES. IF YOU LOVE YOUR PET, AVOID THESE RIP OFF MERCHANTS, THEY WILL DO ALL THEY CAN TO GET OUT OF PAYING FOR YOUR PETS CARE. Animal friends, Don't insult my intelligence by replying with a generic answer to this review. I DON'T WANT AN ANSWER, WE ARE FINISHED WITH YOU. Man up and do what people are paying in for years for. YOU SHOULD BE ASHAMED
2 years ago
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Animal Friends has a 1.7 average rating from 528 reviews

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