Refused to pay out for MRI scan on 7th July 2021 only because puppy had a visit to vets on the 16th November 2020 after bashing into the closed patio door and causing temporary lameness, in other words like a pulled muscle. 6 months later she was taken to vets with bleeding nails and was recommended to have MRI scan as it could be neurological or osteopathic? Vet hospital wrote to Animal Friends saying the condition found has nothing whatsoever in connection with the 1st incident. They still refuse to pay because they say the policy taken out on 11th November was inside the 14 day cooling off period and is classed as 'pre-existing' condition! Had she not run into the door by mistake she would have not gone to the vets until June in the 1st place. If the vet had not printed out her full history by mistake, this claim would be valid as it is only claiming for MRI scan NOT the unrelated incident on 16th Nov 2020 Absolute thieves. I am so stressed out financially not to mention the fact my poor puppy may have to be put down at some point in the near future!