Absolute shambles!! My vets submitted a claim through Pawtal on 6th August.....after two weeks I contacted them as I'd heard nothing....said there was a query outstanding but they hadn't contacted me to resolve. Was advised they would progress claim. I've called since and now been informed that there was another query....again no contact from Animal Friends so the claim is in limbo. Said they would progress but still nothing. I have also emailed them over a week ago and nothing received back....they are not interested, terrible communication and I can see me having to fight to have my claim paid......absolute shocking behaviour.