Appalling customer service following unrequested 'Auto-Renewal' with an 80% premium increase and one email missed a month prior to renewal plus I'd made no claims whatsoever! No email received when actually 'Auto-Renewed' at all, probably hoping I wouldn't notice!!! Refusal from 'Complaint Investigator' Theo (Yes, official job title!) to reimburse excessive premium taken...You have been warned! Basically, I received a template email with a load of drivel about completing a 'full investigation', then basically saying, talk to the hand, computer says no!!! Go to Many Pets instead, you'll get a decent price plus and additional £20 off with the following referral. https://mention-me.com/m/ol/pr1nh-colin-peel Alternatively, try any other provider as any one of these will be more reputable than Animal Friends!!! (Policy Ref: PY4208421-1)