Spoke to company representative before my dog was referred to a specialist vet and told that he would be covered. Following submission of claim have now had 3 differing letters from the company as to why they refuse to pay out. They look for anything from the pets previous medical records to try to establish a connection with the current claim and then call it a pre existing condition. A waste of money paying premiums to this company as when you need pet insurance it almost certainly won't be provided. Next stop the Ombudsman
8 years ago
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