Paid for a policy for two-years, at the first necessity to make a claim, they reject it siting pre-existing condition. This is despite three written statements from a vet that the pre-existing condition had nothing to do with the illness. Clearly only interested in taking the premiums and not providing the cover. I cant believe the ratings on this site, albeit its interesting to see that the recent feedback is all like mine. Either they have recently changed their policy, or they used staff to leave positive feedback in the first instance - I would nothing past these guys. Please AVOID if you want the reassurance of insurance - these guys will not pay!