Dreadful. Bombarded me with emails and phone calls and seem to be disputing my vet's professional opinion. The outgoings over this illness including numerous tests total £265 and I've just seen that £3.16 has been paid into my bank account. Obviously I'm not putting up with this so if I don't get an acceptable outcome by the end of the week I'll be going to the ombudsman. It's a long time since I dealt with such poor customer service from an insurer. I'll be removing my business as soon as this is resolved.
6 years ago
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