We got a Lhasa Apso from a animal sanctuary, three years ago, we were advised to get pet insurance, which we did, she was alovely dog, but suffered from cherry eye in both eyes, we took her to Pets at home and was given cream to put in her eyes to help, with the problem escalating, she then started to get ulcers after treatment it cleared up, a few months later they return, she was scratching her eye as her eye was annoying her, and so she was making the cherry eye really sore, and the vet advised surgery to have the cherry eye operated on, tp put it back underneath her eye lids, the eye vet wanted 1750, so we put in a claim, and awaited a reply, 5 minutes late I received email, they wouldnt pay for the operation, as she had cherry eye when we got her and we informed them of this when we took out the insurance, I pleaded with them, they didnt give a stuff, we have handed her over to another rescue center, as we cant raise that amount of money, we have had calls constantly saying she id=s howling all day and night and growls at anyone who comes near her, my wife and me are upset, but this company should be struck off as not fit for purpose, they should call themselves Animal my arse friends insurance a Minus 10 if you could vote that This Martin Lewis feller should investigate this lot for animal cruelty.