We've held insurance with Animal Friends for 2 years. Our French Bulldog had no pre-existing health concerns or issues and has been a very healthy dog up until this year. This year our 3 year old dog has been really unlucky his health this year which as meant we've had to make a £6000 claim for neck surgery. Animal Friends paid out with no quibble for this and we were really impressed. Two months later and we've just received our renewal quote and our premium has increased by 400% to £283 a month! We hold a lifetime policy (and pay a premium for this) so I'm extremely upset that we now be forced out of this lifetime policy and will lose all of the benefits of a lifetime policy through extortion. We now are left without an option for adequate insurance for our 3 year old dog for the rest of his life because of this disgusting treatment. The law states that insurance companies cannot increase the premium to a point where they are trying to force non-renewal but that is exactly what Animal Friends have done to us. At best they are using people's love for their animals against them to extort money from them at worst they are punishing people for claiming and ensuring their quotes are unaffordable so that they can get out of 'Lifetime' policies, screwing people over in the long term. We are now left with only two options for insurance: Go to another insurer and not have any pre-existing conditions covered, which makes taking out 'lifetime' cover in the first place completely pointless and a waste of money or 2) Submit to extortion from Animal Friends and pay them £283 a month! Avoid Animal Friends at all costs unless you want to be left without insurance options for life.
10 months ago
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Animal Friends has a 1.76 average rating from 433 reviews

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Alice, Customer Support

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