Awful company. Had policy for 5 years, but they refused to pay out on a ruptured fatty lump. They say they're not paying out because we noticed the lump 18 months ago and apparently we only had 365 days to have the lump seen to. Our vets advised against surgery due to the dogs age but after 18 months it ruptured and needed attention. That's when this company drop in the 365 day rule and refuse to pay out. We now have a £500 bill. Policy cancelled. Avoid this company like the plague.
8 months ago
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Animal Friends has a 1.77 average rating from 430 reviews

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