Awful company, Ruby our Staffy died from heart failure yet animal friends, against our vets advice decided to take upon itself that Ruby died from a pre existing condition.... A lypoma yes a unharmful fatty lump, so with them never seeing Ruby they thought they knew more about my dogs health than my vets and I, please if you have any sense avoid, avoid avoid, they are very condescending and have no empathy. If one person reads this review and looks elsewhere I may just may cheer up a small amount, If your pet for eg hurts her foot/leg when she is 2 years old and later in life suffers problems with said leg, sorry not covered pre existing condition and 365 days have elapsed, disgusting.