CON - DO YOU USE! I have been with this company for both my cats for a few years and renewed faithfully each year. They randomly put the policy price up for one of my cats despite them being no older and equally healthy and when I asked why they gave no reason just basically just said 'deal with it'. We have just had one of our cats injure her mouth and break her tooth requiring surgery at a cost of nearly £600. Asked Animal Friends to pay out and they refused because they 'don't cover any dental work' (listed waaaaaaaaay down in the fine print along with many many other exclusions that basically covers everything you would reasonably claim for). What is the point of having insurance if they don't cover something as simple as this? I could imagine if she needed cleaning of something, fair enough but for an injury to her mouth which broke a tooth and needs surgery? That's basically the entire point of what any decent insurance should pay out for. Spoke to customer service and was responded to by them repeating that it's not covered and giving no explanation as to why when I was spending so much on an inflated 'superior' policy. This was an accidental injury suffered by my cat, needing surgery, and should have been covered. I am disgusted with this company and suggest you take the care of your pets elsewhere as this is a company that simply does not care about them and will most certainly let you down when you need them the most. If you are with them I advise you to change providers now while you can. Also if you want a genuine look at the reviews for this place, look to Google as TrustPilot is filled with artificial ones for them to plaster over their website. Don't trust any of them.