I was nearing the end of my years insurance with Animal Friends- having made no claims. My 9 YO Cocker Spaniel developed an ear infection in May 2020 which proved to be very resistant to any antibiotic. I assumed animal friends would pay on insurance so went along with the treatment. I put in a claim for just under £700 which included multiple antibiotics, steroids, ear flushes and 2 ear swabs etc. This was declined on the basis that Oscar had had an ear infection in 2016 (nothing since). Stating this was therefore an existing condition. I feel very let down. I understood an ongoing/existing condition to be just that. Still under treatment and still ongoing. NOT something that happened 4 years previously and was treated and cured. I am really disappointed as they have now put conditions on my insurance which effectively bars me from getting any other insurance. Shame on you Animal Friends. Not good at all.