This is now a terrible company to deal with, 12 months of negative reviews says it all, what happened to this great Insurance Broker? You only know how good a broker is when it comes to making a claim, amending your policy, change of bike, renewal or cancelling a policy and Carole Nash are probably the worst brokers out there, I have been riding for over 45 years with 11 years NCB, recently just 6 weeks into my policy I changed my bike, nothing sporty, nothing of huge value and yet they wanted over double the yearly cost just to change a few details, I requested to cancel and they offered me £21 refund for a policy less than 2 months old, I contacted them and informed them of my disgust and they just were not interested, they said they would up the refund to £32 if I took out another policy with them online, I got a quote which was almost 3 times more than on the comparison site and that was with the same insurance company. Avoid at all costs, there are far better insurance brokers out there who are more dedicated Motorcycle insurers. So stop wasting your money on events and look after the bikers before you have none left.